Ent Apps Service Reliability Advisor

Arm; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Arm in Bengaluru seeks an experienced Collaboration Platform & Service Reliability Engineer to join our globally distributed Enterprise IT team. You will support the stability, security, performance, and continuous improvement of Arm's collaboration platforms and business-critical applications.

The role combines specialist SharePoint Online and Microsoft Power Platform expertise with SRC engineering, improving AIOps, observability, and automation to enhance availability and resilience.

Qualifications

• 3–6 years of enterprise platform operations or SRE experience.
• Hands-on Dynatrace experience for monitoring and diagnostics.
• SharePoint Online administration and governance experience.
• Power Platform administration, including Power Apps and Power Automate.
• Experience in incident management, performance monitoring and RCA.
• PowerShell scripting and automation skills.
• Familiarity with ITIL and ITSM (ServiceNow).

Responsibilities

• Provide Level 2/3 support for SharePoint Online and Power Platform.
• Administer SharePoint sites, access, and governance.
• Manage Power Platform environments and governance.
• Monitor incidents with Dynatrace and other observability tools.
• Collaborate with owners and vendors to expand monitoring.
• Drive proactive monitoring, RCA, and preventive actions.
• Develop automation scripts and runbooks to improve efficiency.
• Support adoption of SRE practices and reliability metrics.

Skills

Dynatrace

SharePoint Online

Power Platform

SRE practices

PowerShell

ITIL processes

ServiceNow

Tools

PowerShell

ServiceNow

Job description

Job ID 2026-19791 Date posted 27/10/2026 Location Bengaluru, India Category IT

Job Overview

We are seeking an experienced Collaboration Platform & Service Reliability Engineer to join our globally distributed Enterprise IT team, supporting the stability, security, performance, and continuous improvement of Arm's collaboration platforms and business‑critical applications.

The role combines specialist SharePoint Online and Microsoft Power Platform expertise with Service Reliability Centre (SRC) engineering, improving AIOps, observability, and automation to enhance application availability and operational resilience.

Working closely with application, infrastructure, and engineering teams, you will contribute to the evolution towards a proactive Site Reliability Engineering (SRE) operating model, focusing on incident prevention, intelligent monitoring, automation, and continuous service improvement.

The position is based in our Bengaluru office, working on a rotational shift pattern within a 24x7x365 operating model to support business‑critical services.

Responsibilities

• Provide specialist Level 2 and Level 3 operational support for SharePoint Online, Microsoft Power Platform, and associated collaboration services, ensuring service stability and timely issue resolution.
• Administer, secure, and optimize SharePoint Online environments, including site administration, access management, governance, and platform configuration.
• Support Microsoft Power Platform services, including Power Apps and Power Automate, covering administration, environment management, governance, and fix.
• Monitor, investigate, and resolve incidents affecting business‑critical enterprise applications using Dynatrace and other AIOps and observability platforms.
• Collaborate with application owners, engineering teams, and third‑party suppliers to expand monitoring coverage, establish alert thresholds, and onboard applications into SRC support.
• Drive proactive monitoring, root cause analysis, and preventive actions to improve application performance, availability, and service reliability.
• Develop and maintain automation scripts, operational runbooks, and monitoring processes to reduce manual intervention, enhance AIOps capabilities, and improve operational efficiency.
• Contribute to the adoption of SRE practices, including service health monitoring, reliability metrics, and continuous service improvement initiatives.

Required Skills And Experience

• 3–6 years of relevant experience in enterprise platform administration, application operations, or service reliability engineering.
• Strong hands‑on experience with Dynatrace, including application monitoring, dashboard configuration, alert management, diagnostics, and performance analysis.
• Strong hands‑on experience in SharePoint Online administration and fix, including site management, permissions, security, governance, and platform configuration.
• Practical experience supporting Microsoft Power Platform, particularly Power Apps and Power Automate, including administration, fix, and environment management.
• Experience in enterprise application operations, incident management, performance monitoring, and root cause analysis, with a proactive approach to identifying and driving service reliability improvements.
• Proficiency in PowerShell scripting and operational automation, with experience developing and maintaining scripts to streamline administrative and support processes.
• Understanding of ITIL‑aligned service management processes and experience with ITSM platforms such as ServiceNow.

Nice to Have Skills and Experience

• Understanding of Site Reliability Engineering (SRE), AIOps, and observability practices, including service health indicators and reliability objectives.
• Experience supporting enterprise business applications and SaaS platforms such as SAP, Salesforce, Slack, or Zoom, including their onboarding into monitoring and observability platforms.
• Experience with Python, JavaScript, Microsoft Graph API, REST APIs, or other relevant scripting and integration technologies.
• Knowledge of advanced Power Platform governance, Data Loss Prevention (DLP) policies, and application lifecycle management.
• Experience developing automated operational responses and integrating monitoring platforms with incident management processes.
• Exposure to DevOps practices, cloud technologies, and continuous service improvement methodologies.

In Return

Joining Arm means being part of a world‑class team that is high‑reaching and determined to achieve outstanding results. You will collaborate with industry leaders and innovators, contributing to flawless service builds that improve our global operations. We provide an encouraging and inclusive environment that encourages continuous learning and professional growth. Your success is our success, and together we can build services that compete on the world stage!

Our 10x Mindset

About

At Arm, we believe progress happens when people are empowered to think bigger and push beyond what seems possible. Our 10x mindset is about curiosity, ambition and creating impact that will be used by millions. We learn fast, prioritise collaboration and turn bold ideas into real technology. We look for people who are inspired by this way of working and want to grow in an environment where bold ideas are welcomed. Discover how the 10x mindset shapes life at Arm:

Use of AI in Your Application

At Arm, we embrace the benefits AI can bring, including in recruitment. You may use AI to support your preparation, such as improving the clarity of written responses, practicing interview questions, or learning more about our industry. However, your application and interview responses must reflect your own thinking, experience, and abilities. We want to understand your authentic perspective, creativity, and approach to problem solving. As such, you may not use AI to complete assigned tasks as part of any assessments. If you plan to use AI-supported or assistive technologies as part of a reasonable adjustment, please contact

Recruitment Adjustments and Accommodations

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email

Hybrid Working

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.