Engineering Manager Onboarding & Activation - Bitwarden

Polluxa, Inc.; Dadri; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Bitwarden is building its India Engineering Center of Excellence and seeks an experienced Engineering Manager to lead the Onboarding and Activation team. You will guide the user journey from first run to paying customer, ensuring frictionless setup and reliable subscription experiences across the client surface.

You will hire, mentor, and coordinate cross-functional partners across Design, Product, and Architecture, while focusing on quality, efficiency, and customer value.

Responsibilities

• Hire, develop, and retain a strong team of engineers.
• Set and report on measurable goals and objectives for the team.
• Facilitate team ceremonies including weekly syncs, backlog refinements, retrospectives, and sprint planning.
• Own escalation and triage for production issues and enterprise customer escalations related to onboarding and activation.

Job description

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California with team members located across the globe. Learn more at bitwarden.com .

As we establish our India Engineering Center of Excellence (COE), we are looking for an experienced Engineering Manager who can lead and grow the Onboarding and Activation team. As the Engineering Manager for the Onboarding and Activation team, you will be expected to lead a team of experienced software engineers responsible for the Password Manager user's journey from first run to paying customer: the onboarding and activation experience that proves the product's value, and the client-side surfaces that convert it. You'll ensure that prospective users move smoothly though guided setup, trial initiation, upgrade paywalls and plan selection. For existing users, you'll manage the user-facing subscription, plan, payment-method, and invoice experiences. This is a critical role for new growth as well as customer retention, where experiences need to be frictionless and error-free.

What You Will Do

• Hire, develop, and retain a strong team of engineers
• Set and report on measurable goals and objectives for the team
• Facilitate team ceremonies including weekly syncs, backlog refinements, retrospectives, and sprint planning
• Monitor in-flight work to identify blocked items, proactively drive resolution, and provide contextual updates outside of the team to the rest of the organization
• Own escalation and triage for production issues, community-reported bugs, and enterprise customer escalations related to autofill behavior and desktop integrations
• Maintain a healthy, sprint-ready backlog by prioritizing bugs and tech debt alongside feature work and ensuring all items are well-defined with accurate descriptions, technical breakdowns, and designs prior to refinement
• Serve as the primary liaison between your engineering team and Design, Product, Architecture, and other engineering teams, fielding cross-functional questions and maintaining alignment on priorities
• Collaborate with stakeholders across the organization to synthesize requests into prioritized, actionable work
• Continuously identify friction points in team processes and develop solutions to improve efficiency, quality, and developer experience
• Create an inclusive environment where teamwork and collaboration are valued
• Conduct regular 1:1s, develop individualized performance goals and growth plans, and identify stretch opportunities to support each engineer's career progression