Engineer - Service Desk N 4A

Genpact Ltd.; India; On-site; INR 400,000 - 600,000; Full time

Job summary

Genpact is seeking an IT Service Desk professional to monitor, troubleshoot, and secure IT systems and networks across diverse platforms. You will work with cross-functional teams to ensure smooth IT operations and help identify efficiency improvements.

The role requires strong ITSM knowledge, ServiceNow proficiency, and a customer-focused mindset to support global enterprise clients in a fast-paced environment.

Qualifications

• Bachelor's degrees in IT-related fields as listed in the job posting.
• ServiceNow certification and ITIL knowledge are preferred.
• Experience in IT service management and service desk environments is expected.

Responsibilities

• Monitor and maintain IT systems and networks.
• Troubleshoot and resolve technical issues across applications and platforms.
• Implement and manage security protocols to protect data and systems.
• Collaborate with cross-functional teams to ensure seamless IT services.
• Identify opportunities for process improvements and IT operation efficiency.
• Conduct regular system audits and report on health and performance.
• Assist in planning and execution of IT projects and initiatives.
• Stay current with technological trends in the IT industry.

Skills

ITSM

Service Desk

Collaboration

Design Thinking

Agile Methodology

Storytelling

Executive Presence

Inclusion

Workplace Services

Education

Bachelor's in Computer Engineering

Bachelor's in Information Technology

Bachelor's in Information Systems

Bachelor's in Database Management

Tools

ServiceNow

ITIL

Job description

**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**• Monitor and maintain the performance of IT systems and networks; • Troubleshoot and resolve technical issues across various applications and platforms; • Implement and manage security protocols to protect data and systems from threats; • Collaborate with cross-functional teams to ensure seamless operation of IT services; • Identify opportunities for process improvements and efficiency enhancements in IT operations; • Conduct regular system audits and create reports on system health and performance; • Assist in the planning and execution of IT projects and initiatives; • Stay current with technological trends and developments in the IT industry. • Monitor and maintain the performance of IT systems and networks; • Troubleshoot and resolve technical issues across various applications and platforms; • Implement and manage security protocols to protect data and systems from threats; • Collaborate with cross-functional teams to ensure seamless operation of IT services; • Identify opportunities for process improvements and efficiency enhancements in IT operations; • Conduct regular system audits and create reports on system health and performance; • Assist in the planning and execution of IT projects and initiatives; • Stay current with technological trends and developments in the IT industry.**Qualifications**Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering**Certifications**ServiceNow Certified Application Developer - ServiceNowServiceNow**Required Skills**Agile Methodology, Collaboration Tools, Design Thinking, Engineering Services, Executive Presence, Inclusion, IT Consulting Services, IT Service Management (ITSM), Personal Effectiveness, Service Integration and Management (SIAM), Storytelling, Workplace Services**Language**English (Required)**Language Proficiency -**Proficient - C2**Additional Job Location -****Job Type**Regular**Master Skill List -**Service Desk N**Remote Type -**Office**Work Shift -**Day Job (India)**Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.