Senior Technical Support Engineer

Medium; Bengaluru; On-site; INR 10,00,000 - 15,00,000; Full time

Job summary

A prominent tech company in Bengaluru is looking for an experienced professional with strong expertise in Identity and Access Management. You will be tasked with providing technical analysis, troubleshooting issues, and communicating effectively with users and businesses. The ideal candidate should have at least five years of experience with IGA solutions and a strong focus on customer satisfaction.

Qualifications

• Strong domain knowledge in Identity and Access Management (IAM).
• Minimum 5 years experience in implementing various IGA solutions.
• Experience working with global customers and strong customer focus.

Responsibilities

• Communicate with end users/businesses to explain the issues and solutions.
• Provide technical analysis for production incidents and resolutions.
• Publish knowledge articles for incidents and prepare technical documents.

Skills

Identity and Access Management (IAM)

Scripting (Shell, Javascript, Python, Groovy)

Database operations & SQL

Excellent written and verbal communication skills

Knowledge of Cloud technologies

Experience with SSO providers

Tools

Saviynt

Sailpoint

OIM

ISIM

Postman

Job description

WHAT YOU WILL BE DOING

• Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions
• Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
• Identify, debug and troubleshoot break fix issues and take it to a resolution
• Respond and resolve issues within agreed service levels
• Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings

WHAT YOU BRING

• Strong domain knowledge in Identity and Access Management (IAM)
• Hands‑on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
• Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
• Database: Extensive experience in database operations & SQL
• Strong hands‑on experience with scripting (e.g. Shell, Javascript, Python, Groovy)
• Basic knowledge of operating systems such as Linux, Unix & windows
• Prior experience integrating with any SSO providers
• Experience working with global customers and strong customer focus
• Excellent written and verbal communication skills
• Keywords: Cloud, Java, Scripting, Linux, SQL
• Minimum 5 years experience in implementing various IGA solutions