Engineer - Quality

Emerson Electric; Kanchipuram; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A technology and engineering company is looking for a Quality Engineer for Customer Complaint Handling in Tamil Nadu. The role involves investigating product quality issues, implementing corrective actions, and ensuring compliance with quality metrics. Candidates should have experience in customer feedback handling and strong communication skills in English. A degree in a related field with significant quality function experience is preferred. Competitive benefits and a supportive work environment are offered.

Benefits

Competitive benefits plans

Flexible time-off plans

Paid parental leave

Qualifications

• Minimum 1 year customer feedback handling experience.
• Possess good writing and communication skills in English.
• Knowledge on ISO 9001: 2015 is added advantage.

Responsibilities

• Supervise Customer Feedback (CFB) and take appropriate actions.
• Respond to Customer feedback with appropriate actions.
• Coordinate with internal and external customers to meet Quality metrics.

Skills

Customer feedback handling

Communication skills

Root cause analysis

Education

Bachelors degree or equivalent

Tools

Digital Vernier

Digital Micrometer

Profile projector

Video measuring machine

Job description

Job Summary

A Quality Engineer for Customer Complaint Handling serves as a crucial link between the customer and the company, investigating product quality issues, performing root cause analysis with cross-functional teams, implementing Corrective and Preventive Actions (CAPAs), and communicating technical findings to internal stakeholders and customers to drive continuous improvement and maintain high product quality

In this Role, Your Responsibilities Will Be

• Responsible for supervising the Customer Feedback (CFB) / Customer complaints and take appropriate Corrective & Preventive action (CAPA) along with Cross Functional team

• Response to Customer feedback with appropriate action / customer complaint

• Coordinate with internal and external customers to meet the Quality metrics such as audit compliances and customer feedback

• Ensure efficiency of CAPA against customer feedback (customer complaints) related to respective process

• Supervise and report on quality related Key Performance Indicators of Customer feedback PPM. Co-ordinate with internal team to take appropriate actions for continuous improvement

• Compliance of Control plans or Standard operating procedure

• Hands on experience with “Monitoring and Measuring Equipment / Resources” such as Digital Vernier, Digital Micrometer, Profile projector, Video measuring machine

Who You Are

You quickly and decisively act in constantly evolving, unexpected situations. You adjust communication content and style to meet the needs of diverse partners. You always keep the end in sight; puts in extra effort to meet deadlines. You analyze multiple and diverse sources of information to define problems accurately before moving to solutions. You observe situational and group dynamics and select best-fit approach.

For This Role, You Will Need

• Minimum 1 year customer feedback handling experience

• Possess good writing and communication skills in English

• Knowledge on ISO 9001 : 2015 is added advantage

Preferred Qualifications that Set You Apart

Bachelors degree or equivalent with 5 years experience in Quality functions

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee well‑being. We prioritize providing competitive benefits plans, a variety of medical insurance plans, an Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time-off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.