Engineer - GISOCC IS Technology

Valeo; Chennai District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Valeo is seeking an IT Support professional to join its IT Solution Center. Responsibilities include performance management, KPI reporting for incidents, changes, and major incidents, and SLA compliance.

You will collaborate with domain-specific Service Delivery Managers to review metrics and drive corrective actions. The role emphasizes governance, problem management, and continuous service improvement, with close liaison to Jira administration for service catalog updates and automation

Qualifications

• Exceptional written and verbal communication with a customer-first mindset.
• Foundational understanding of IT infrastructure, software, security or networking concepts; SQL to generate reports.

Responsibilities

• Performance Management & KPI Reporting across incidents, service requests, changes and major incidents.
• Compile and track SLA violations with root cause analysis.
• Design and deliver monthly IT Governance presentations for leadership.
• Coordinate with Service Delivery Managers across Security, Smart Office, Infrastructure, Cloud.
• Lead analysis sessions to investigate KPI discrepancies and drive corrective actions.
• Maintain Service Catalog governance and map changes with Jira administration.

Skills

Communication

IT basics

SQL reporting

Analytical mindset

Team player

ITIL knowledge

Tools

JIRA

Job description

Valeo est une entreprise mondiale de haute technologie qui conçoit des solutions révolutionnaires pour réinventer la mobilité. Nous sommes un équipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilité dans le monde entier. Notre vision ? Inventer une mobilité plus verte et plus sûre, grâce à des solutions axées sur la conduite intuitive et la réduction des émissions de CO2. Nous sommes leaders dans nos domaines d'activité et reconnus comme l'une des plus grandes entreprises innovantes au monde.

Responsibilities

• Performance Management & KPI Reporting
• Formulate, track, and prepare comprehensive KPIs related to Incidents, Service Requests, Changes, Problems, and Major Incidents across all technology projects.
• Compile and track Service Level Agreement (SLA) violations, gathering detailed justifications and root causes for any trend deviations or missed targets.
• Design and deliver high-impact monthly IT Governance presentations for leadership, translating established KPIs and operational data into clear, strategic analysis.
• Cross-Functional Coordination & Governance
• Partner directly with domain-specific Service Delivery Managers and Coordinators (e.g., Security, Smart Office, Infrastructure, Cloud) to review performance metrics.
• Lead analysis sessions to investigate discrepancies in KPI trends and ensure corrective actions are identified and assigned.
• Service Catalog Management
• Act as the safeguard of Service Levels from our IT Service Catalog.
• Identify requirements for adding, modifying, or retiring services, and coordinate closely with the internal JIRA Administration team to ensure these changes are accurately mapped and reflected in the JIRA ticketing tool.
• Problem & Major Incident Governance
• Drive Problem Management governance by ensuring that every Major Incident (P1/P2) is formally documented, investigated, and accompanied by a thorough Root Cause Analysis (RCA).
• Track the lifecycle of Problem tickets to ensure preventive measures are implemented by the respective technical teams.
• Continuous Service Improvement (CSI) & Automation
• Proactively audit routine governance, operational, and reporting tasks to identify inefficiencies.
• Highlight and recommend automation use cases to streamline IT workflows, reduce manual toil, and improve data accuracy.

Required Skills

• Exceptional Communication~ Strong written and verbal communication skills with a customer-first mindset.
• Technology Proficient~ A basic, foundational understanding of IT infrastructure, software, Security, or networking concepts. SQL knowledge to generate customized reportings from the database.
• Analytical Mindset~ Exceptional ability to look at data trends, ask the right questions, and identify the "why" behind the numbers.
• Team Player~ Ability to collaborate effectively with both technical engineers and non-technical clients.
• ITIL Knowledge~ Strong working knowledge of ITIL processes (Incident, Problem, Change, and Service Level Management). ITIL v3 or v4 Foundation certification is highly preferred.

Position~

IT Support

Département~

IT Solution Center

Schedule~

Temps plein

Employee Status~

CDI

Type de contrat~

Contrat permanent

Job Posting Date~

2026-07-29

Join Us !

Being part of our team, you will join~

• one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
• a multi-cultural environment that values diversity and international collaboration
• more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
• a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo~ https~//www.valeo.com