Engineer - Customer Application Engineering

AL7932 GE Vernova T&D India Limited; Chengalpattu; On-site; INR 350,000 - 700,000; Full time

Job summary

GE Vernova T&D India Limited is seeking a Post-Sales Support professional to own the resolution of customer issues, including basic repairs and technical support. The role covers Level 1–3 support and coordination with the broader service team to ensure timely problem resolution.

Ideal candidates will have good communication, strong interpersonal skills, and experience in post-sales technical support. This position emphasizes customer relationship management and cross-team collaboration in a

Qualifications

• Strong oral and written communication skills.
• Good interpersonal skills and ability to build customer relationships.
• Ability to document, plan, market, and execute support programs.
• Experience in pre- and post-sales technical support.

Responsibilities

• Own the resolution of post-sales technical customer issues.
• Level 1–3 technical support for post-sales issues.
• Collaborate with senior team members for complex problems.
• Explain technical information to customers and colleagues.

Skills

Communication skills

Interpersonal skills

Customer interaction

Technical support

Education

Bachelor's degree

High school diploma with relevant experience

Job description

Job Description Summary Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts quality of own work and the work of others on the team.

Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations. Job Description Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets. Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills. Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area. May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters. A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Desired Characteristics: Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

Educational Qualifications: This role requires basic experience in the Services & Technical Support. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience of 5 years).

Additional Information Relocation Assistance Provided: Yes Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. www.gevernova.com