Engineer 2, Technical Product Sales Support - Solutions Engineering-2

Comcast Corporation; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Comcast Corporation is seeking a technically adept professional to support Sales Representatives and customers with in-depth product knowledge. You will collaborate with the sales team to market and sell product lines, provide insight on network status, and contribute to test plans and evaluations.

You will analyze customer needs, recommend appropriate products, and help drive successful projects with engineering input.

Qualifications

• Bachelor's degree in a related field preferred.
• 2–5 years of relevant work experience.
• Certifications (if applicable) may be considered.

Responsibilities

• Provide product and technical support to Sales Representatives and customers.
• Assist with needs analyses and develop cost-effective solutions.
• Support sales team with product modifications and engineering input for projects.
• Assist customers in evaluating and selecting products.
• Create and review product test plans and report results.
• Promote products aligned to customer needs and company strategy.

Skills

Product knowledge

Technical knowledge

Education

Bachelor's Degree

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing specific product and/or technical knowledge, advice and support to Sales Representatives and customers. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network situations. Works with moderate guidance in own area of knowledge.

Job Description Core Responsibilities

• Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.
• Provides timely, technical support and problem resolution for field service questions.
• Supports Sales team with product modifications and engineering expertise for custom projects.
• Assists representatives and customers in evaluating and selecting products.
• Creates, reviews and executes product test plans and cases, documents test progress and reports results.
• Recommends products to meet customer needs.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education, Certifications, and Work Experience

• Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
• Certifications (if applicable)
• Relevant Work Experience 2-5 Years

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.