Engagement Mgr

Armis; Bengaluru; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

Armis in Bengaluru seeks an Engagement Manager to lead on-time, on-budget delivery of the defined solution scope using NowCreate and ServiceNow, collaborating with customer project teams and partners to ensure governance and success.

The EM will assemble and guide ServiceNow resources, track progress, manage deviations, and promote customer outcomes through collaboration and prescriptive delivery practices.

Qualifications

• Experience integrating AI into workflows and decision-making.
• 5+ years in professional services or equivalent.
• Ability to travel up to 50%.
• ServiceNow certifications in aligned workflow.
• Creative, independent project management.
• Strong analytical problem-solving.
• Collaborative working style.

Responsibilities

• Lead the delivery team throughout the engagement, often with a partner.
• Manage governance, timeline, scope, risk, change, resourcing, reporting and finances.
• Collaborate with Sales, partner and customer to understand goals and value.
• Align deliverables with customer goals and Now Create guidance.
• Serve as single contact to drive collaboration and agreement on solutions.
• Mentor team members to achieve engagement deliverables and outcomes.
• Identify gaps between plan and progress and propose solutions.

Skills

AI in work processes

Travel up to 50%

Independent project execution

Collaborative work

Complex issue resolution

Mentoring

ServiceNow certification

Professional services experience

Job description

Job Description

What you get to do in this role:

The Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customers desired results. This requires the EM to complete the project following ServiceNows leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.

• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
• Understand the goals and align the deliverables accordingly.
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
• Be the single contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor Customer Outcomes or Partner team members to achieve the engagements deliverables and promote the customers desired results.
• Identify gaps between actuals and plan of record, proposing solutions, escalating as needed.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI-powered tools, automating workflows, analyzing AI‑driven insights, or exploring AIs potential impact on the function or industry.
• 5+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50%
• Industry domain expertise in
• Creativity with comfort running projects independently
• Experience driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow

FD21

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