Enablement Trainer

Blackbaud; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Blackbaud is seeking an Technology Enablement Trainer to strengthen Customer Success by delivering training and resources that enhance team performance in core processes and tool usage.

The role requires developing engaging content, leading virtual sessions, and applying adult learning principles across internal systems. You will collaborate with leaders and specialists to drive measurable enablement outcomes.

Qualifications

• 2-4 years of experience in corporate learning and development.
• Experience working with business leaders and translating business goals into training requirements.
• Exceptional writing skills.
• Experience creating training content and materials.
• Experience using recording & editing tools, Camtasia preferred.
• Experience using Docebo or other learning management systems.
• Proven project management skills.
• Bonus: Experience using Generative AI tools.

Responsibilities

• Collaborate with business area leaders and subject matter experts to understand and define training goals.
• Design and develop engaging and effective training courseware through scripting, narration, demonstration, graphics, and learning activities.
• Apply adult learning methodologies and techniques in course development.
• Lead virtual training sessions.
• Edit, upload & organize content that you & others create in our learning management system.
• Create AI coaches to supplement training courses.
• Monitor training consumption & provide monthly reporting and recommendations for enablement based on consumption patterns.
• Prioritize and manage projects to completion and meet milestones.

Skills

Corporate learning and development

Written communication

Training content creation

Recording & editing tools

Docebo LMS

Generative AI tools

Tools

Camtasia

Docebo

Job description

The Technology Enablement Trainer strengthens Customer Success by delivering the training and resources that help teams excel in key processes and effective use of internal tools. In this role, you will become an expert in key internal systems and tools and/or a business area (like Professional Services, or Vertical Customer Success). You will create and deliver interactive courses to increase the knowledge and technical skills of our teams. The Technology Enablement Trainer will collaborate closely with our business teams, and other training experts, to deliver quality content that sets team members up to succeed through optimal use of systems and tools.

What you will do:

• Collaborate with business area leaders and subject matter experts to understand and define training goals
• Design and develop engaging and effective training courseware through scripting, narration, demonstration, graphics, and learning activities
• Apply adult learning methodologies and techniques in course development
• Lead virtual training sessions
• Edit, upload & organize content that you & others create in our learning management system
• Create AI coaches to supplement training courses.
• Monitor training consumption & provide monthly reporting (with help from the reporting team) and recommendations for enablement based on consumption patterns
• Prioritize and manage projects to completion and meet desired milestones

What you will bring:

• 2-4 years of experience in corporate learning and development
• Experience working with business leaders and translating business goals into training requirements
• Exceptional writing skills
• Experience creating training content and materials
• Experience using recording & editing tools, (Camtasia preferred)
• Experience using Docebo or other learning management systems
• Proven project management skills
• Bonus: Experience using Generative AI tools

Expected working hours are 1:00 PM-10:00 PM IST, with occasional flexibility to support collaboration during U.S. East Coast business hours.

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Blackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence.

The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.