Employee Success Business Partner Senior Associate

611 salesforce.com India Private Limited; Bengaluru; Vor Ort; INR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Salesforce is seeking an Employee Success Partner Consultant (ESPC) for India to guide HR programs and drive talent management with data‑driven insights. You will partner with ESBPs, design and audit cycles, and support regional initiatives to align with global goals.

Strong project management and stakeholder engagement are essential. The role emphasizes coaching ESPCs, building relationships with people managers, and delivering QBR content while ensuring program effectiveness and

Qualifikationen

• 5-7 years of relevant experience in HR/People operations or customer success programs.
• Strong data analytics for talent management and program insights.
• Excellent communication and stakeholder management skills.

Aufgaben

• Support and lead ES Cyclical programs in partnership with ESBPs.
• Analyze programs (compensation, merit, promotions, GIS, G4G) and provide insights.
• Design processes, run audits, and ensure program effectiveness.
• Collaborate with One ES CoEs and ES stakeholders for India initiatives.
• Deliver data-driven insights for Talent Review and Performance management.
• Prepare content for QBRs and maintain connections with people managers.
• Onboard, coach and guide ESPCs to ensure program success.

Kenntnisse

Data analytics

Project management

Stakeholder collaboration

Communication

Tools

MS Excel

Jobbeschreibung

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re Salesforce, the Customer Company, inspiring the future of business with AI+Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too – driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

Employee Success Partner Consultant (ESPC) – India

The organisation is seeking an Employee Success Partner Consultant (ESPC) to join the ESBP team in India for Customer Success Group. The ideal candidate will understand the business and talent strategy, building strong connections with stakeholders and people managers. They will coach and support people managers, drive HR programs, and use data analytics to offer insights for talent management. Additionally, they will participate in regional and country‑specific initiatives to ensure alignment with global goals. The ideal candidate will possess strong project management skills, data analytics expertise, and the ability to adapt to changing situations, fostering a culture of success.

Responsibilities

• In partnership with ESBPs, support and lead ES Cyclical programs.
• Analyse and provide insights on all programs (i.e. compensation, merit, promotion, GIS, G4G, etc.), offering support to regional ESBP and supported organisations.
• Process input and design, including running audits to ensure program effectiveness.
• Partnering with One ES (CoEs and other ES stakeholders) to ensure success of ES Programs and garner support on India level projects/initiatives.
• Global ESPC Community Connect, aligning with the Global PC organisation and facilitating two‑way best practice sharing.
• Support ESBPs in driving ES programs with data‑driven insights/audits: Talent Review, Performance Management, Performance ratings, GIS, G4G, Promotions, Merit cycle, Performance management, Periodic Business Reviews, Ad hoc data requests.
• Preparing content for Business & ES QBRs (Quarterly Business Reviews).
• Establishing and maintaining strong connections with the people manager population.
• Working closely with people managers to understand their needs and provide tailored HR support.
• Proactively understands what analysis needs to be done to provide a narrative to leaders on their overall org health.
• Onboards, leads, and coaches fellow ESPCs.

Expectation and Key Behaviours

• Relevant work experience required: 5-7 years Efficiently manage extensive data sets, conduct analyses, derive insights, and create impactful presentations.
• Strong communication skills to effectively present viewpoints.
• Engage and collaborate with stakeholders and the workforce.
• Demonstrate curiosity and a drive to make a meaningful impact.
• Bring a positive attitude and a professional presence to the role.
• Exhibit multitasking abilities and project management expertise.
• Demonstrated ability to be a self‑starter and proactive.
• Ability to develop effective relationships across all levels of the organisation.
• Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly sensitive data.
• Ability to ramp up quickly, recognise Salesforce’s unique culture, and proactively help identify issues/areas of development.
• General knowledge of employment policies and practices.
• Knowledge of staffing, compensation, and talent management best practices.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

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Equal Employment Opportunity Statement

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