Employee Services Specialist (US Shift)

Applied Materials India; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Shift allowance

Job summary

Applied Materials India is seeking an HR Customer Services Support Agent to deliver a range of transactional HR services to Global/Regional internal customers, providing accurate information and timely responses.

The role requires working on a US shift, experience with Workday/ServiceNow, and a Bachelor’s degree, with a focus on confidentiality and data protection. Bangalore/Whitefield location, with shift allowances offered.

Qualifications

• Full proficiency in English is a must.
• Experience working in customer service
• Bachelor’s degree is required.

Responsibilities

• Assist with inquiries and information requested from internal customers on year-round HR processes (performance management, focal), Workday HR system, HR policies, benefits, payroll, learning platforms, stocks, and immigration cases, ensuring that information supplied is accurate, relevant and resolves the request efficiently.
• Has knowledge of the US mobility & immigration process.
• Consult with the team and supervisor when dealing with complex inquiries, issues, or requests, and escalating as necessary, incoming inquiries in a confidential, responsive, customer-focused manner.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Follows standard procedures and may require discretion based on common sense and experience.
• Actively participate in process improvements to improve the efficiency of the Customer Service.
• Maintains team professionalism in confidentiality, integrity, and company data protection.

Skills

Active Listening

Technical knowledge

Resourcefulness

Go the extra mile

Education

Bachelor’s degree

Tools

Workday

ServiceNow

Excel

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location: Bangalore,IND

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Employee Services (HR Direct - US)

US / UK / Australia / Canada Job shift experience is mandatory (either one)

Summary

The HR Customer Services Support Agent delivers a range of transactional HR services and responds to inquiries and requests from Global/Regional internal customers, identifying and escalating them as necessary, to ensure the provision of accurate information.

The role is accountable for delivering efficient, accurate and reliable information to support the Applied employees in a timely manner.

Role will require you to work on shift basis.

Key Responsibilities

• Assist with inquiries and information requested from internal customers on year-round HR processes (performance management, focal), Workday HR system, HR policies, benefits, payroll, learning platforms, stocks, and immigration cases, ensuring that information supplied is accurate, relevant and resolves the request efficiently.
• Has knowledge of the US mobility & immigration process.
• Consult with the team and supervisor when dealing with complex inquiries, issues, or requests, and escalating as necessary, incoming inquiries in a confidential, responsive, customer-focused manner.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Follows standard procedures and may require discretion based on common sense and experience.
• Actively participate in process improvements to improve the efficiency of the Customer Service.
• Maintains team professionalism in confidentiality, integrity, and company data protection.

Skills, Knowledge, Experience

• Active Listening: Listening to a customer’s questions and concerns and responding in a way that makes them feel heard, paves the way forward to a solution.
• Technical knowledge: As a customer service professional, you need to be familiar with technical knowledge (Workday, ServiceNow, etc..) to help customers make informed decisions and troubleshoot any issues. Basic excel skills to handle reporting & analytics.
• Resourcefulness: Finding innovative and quick ways to solve the problem can decrease time with each customer so that you can help more customers in a day.
• A willingness to go the extra mile: Provides service that goes beyond fulfilling basic customer expectations and does so in a creative and in an unexpected way.

Requirements

• Full proficiency in English is a must.
• Excellent communication and interpersonal skills with a creative mindset.
• Experience working in customer service
• Bachelor’s degree

Experience: 6 to 10 years (Strictly not less than 6 Years)

Joining Location – Bangalore, Whitefield

Job timing – 8:30 PM to 5:30 AM / 09:30 PM to 06:30 AM (US Shift)

Shift allowance available apart from the compensation.

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Additional Information

Time Type

Full time

Employee Type

Assignee / Regular

Travel

Not Specified

Relocation Eligible

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.