Employee Listening Lead, People Analytics and Insights

NTT Limited; Delhi; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

NTT DATA is seeking a senior specialist to lead global employee listening initiatives across census, pulse, onboarding, exit and lifecycle surveys. You will design surveys, validate cross-cultural relevance, and analyze results using Qualtrics, R, and Python to drive strategic people decisions.

The role combines analytics with executive storytelling, ensuring GDPR compliance and actionable insights for senior leaders.

Qualifications

• 10-12 years in employee listening, people analytics, organizational research, or survey research.
• Experience running surveys at scale in a large or multinational organization.
• Strong survey methodology including cross-cultural administration and benchmarking.
• Experience presenting survey insights to senior leaders and turning results into action.

Responsibilities

• Own the global employee listening calendar across census, pulse, onboarding, and lifecycle surveys.
• Design and launch onboarding and exit surveys; extend listening into lifecycle moments.
• Run driver analysis, significance testing, and segmentation.
• Analyze open-text comments with Qualtrics Text iQ and AI-assisted methods.
• Translate results into concise narratives for senior leadership and partners.

Skills

Employee listening

People analytics

Survey research

Senior stakeholder communication

Confidentiality & GDPR

Education

Bachelor's degree in psychology, statistics, social sciences, economics, or related field

Master's degree in industrial-organizational psychology, organizational behavior, or quantitative social science

Tools

Qualtrics EmployeeXM

Qualtrics Text iQ

Qualtrics API

R

Python

Workday / SAP SuccessFactors (HRIS)

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

What you'll do

• Employee listening strategy: Own the global employee listening calendar across the annual census, pulse surveys, and lifecycle surveys (onboarding, exit, internal mobility), balancing insight needs against survey fatigue. Recommend when to survey, when to use existing data instead, and when to retire survey instruments that no longer earn their place.
• Listening portfolio expansion: Build a phased roadmap that extends listening beyond the annual Employee Engagement Survey, prioritized by business need and data readiness. Design and launch onboarding and exit (offboarding) surveys, triggered from HR system events. Extend into lifecycle listening at key moments such as internal moves, promotions, and return from leave. Introduce targeted pulse surveys to track priority themes and change programs between annual cycles. Develop a 360 feedback offering for leaders and managers, with clear rules on confidentiality and use. Connect insight across survey instruments so leaders see a single employee experience view, not separate survey reports.
• Survey design: Design and maintain survey instruments: item writing, scale design, and question libraries that protect year-over-year trend comparability. Manage translation and cultural equivalence across countries and languages. Define sampling approaches for pulse surveys and targeted listening activity.
• Analysis and insight: Run driver analysis, significance testing, and segmentation across the organization, including small-team reporting within anonymity rules. Analyze open-text comments at scale using Qualtrics Text iQ and AI-assisted methods. Link listening data to business outcomes such as attrition, performance, and utilization, working with the wider PA&I team.
• Executive communication: Translate results into concise narratives for the Senior Leadership Team, regional leaders, and People & Culture business partners. Present findings directly to senior audiences and defend your methodology and results under questioning.
• Manager enablement and action: Run the Employee Engagement Survey action-planning cadence and track whether actions are taken and whether they move outcomes. Shape the content and roadmap of AI-enabled manager tools with the AI & Projects team, including what data it surfaces and how adoption is measured. Produce practical guidance that helps managers interpret results and act.
• Platform and governance: Specify, review, and quality-assure Qualtrics configuration: hierarchies, metadata, dashboards, role-based access, and anonymity thresholds. Ensure listening activity meets GDPR and local data protection requirements, including works council consultation where required. Manage the day-to-day relationship with Qualtrics as a vendor.

What you’ll bring

• 10-12 years in employee listening, people analytics, organizational research, or survey research, with at least 4 years running employee surveys at scale in a large or multinational organization. Experience building a listening portfolio beyond an annual survey, such as onboarding, exit, lifecycle, or pulse programs.
• Strong survey methodology: item and scale design, validity, trend management, sampling, and cross-cultural survey administration. Working knowledge of Qualtrics EmployeeXM, deep enough to specify and quality-assure hierarchies, metadata, dashboards, role-based access, and anonymity thresholds.
• Applied statistics: driver analysis, regression, significance testing, and segmentation. Hands-on use of R or Python alongside Qualtrics.
• Text analytics experience, including Qualtrics Text iQ or equivalent, and familiarity with AI-assisted comment analysis. A track record of presenting survey insight to senior leaders and influencing decisions. Experience turning results into manager action, with evidence of how adoption was driven and measured.
• Ability to deliver through colleagues and stakeholders you don't manage, across regions and time zones. Sound understanding of confidentiality, GDPR, and ethical use of employee data.
• Bachelor's degree in psychology, statistics, social sciences, economics, or a related field. Fluent professional English, written and spoken.
• Nice to have Master's degree in industrial-organizational psychology, organizational behavior, or quantitative social science. Qualtrics EX certification, or experience as a Qualtrics EX administrator. Experience consolidating survey platforms or programs across entities, for example after a merger. Experience designing or running 360 feedback programs. Experience with AI assistants or chat-based tools that surface survey data to managers. Qualtrics API or HRIS integration experience (Workday, SAP SuccessFactors, or similar). Experience with works councils and European employee consultation requirements. Professional proficiency in Spanish or another major language used in NTT DATA's workforce. Mentoring or informal team leadership experience.

Workplace type: Hybrid Working

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.