Email Chat Backend & Non Voice Process Professional

HUMAN BEFORE RESOURCE PRIVATE LIMITED; Siliguri; On-site; INR 3,00,000 - 4,00,000; Full time

Job summary

A customer service company based in Siliguri seeks a professional to manage customer inquiries via email and chat. The role requires at least 2 years of relevant experience and proficiency in non-voice processes. Candidates should demonstrate exceptional communication and problem-solving abilities, and be adaptable to a fast-paced work environment.

Qualifications

• Minimum 2 years of experience in a related field.
• Strong understanding of non-voice processes and email chat backend operations.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage and respond to customer inquiries via email and chat.
• Provide exceptional customer service and resolve issues efficiently.
• Collaborate with team members to achieve process goals and objectives.

Skills

Customer service

Communication skills

Problem-solving

Analytical skills

Collaboration

Job description

Roles and Responsibility

• Manage and respond to customer inquiries via email and chat.
• Provide exceptional customer service and resolve issues efficiently.
• Collaborate with team members to achieve process goals and objectives.
• Develop and maintain knowledge of products and services.
• Analyze and report on customer interactions and feedback.
• Identify and escape complex issues to senior team members.

Job Requirements

• Minimum 2 years of experience in a related field.
• Strong understanding of non‑voice processes and email chat backend operations.
• Excellent communication and problem‑solving skills.
• Ability to work in a fast‑paced environment and meet deadlines.
• Strong analytical and reporting skills.Experience working with customers and providing support.