Elite Banker-Inbound_BRANCH BANKING_0466_0464_1011688

Kotak Mahindra Bank; Chennai; On-site; INR 391,000 - 670,000; Full time

Job summary

Kotak Mahindra Bank in Chennai seeks an Elite Banker - Inbound to support branch operations and deliver outstanding service to walk-in customers. The role focuses on resolving queries, cross-selling financial products, and providing non-transactional servicing with accuracy and compliance.

The Elite Banker will contribute to a high-quality customer experience, generate leads, and back up Personal Bankers during peak periods while ensuring alignment with regulatory guidelines.

Qualifications

• Experience in branch banking or retail banking environments.
• Strong interpersonal and problem-solving abilities.
• Ability to identify opportunities and present suitable financial products.

Responsibilities

• Serve walk-in customers across segments with prompt, courteous assistance.
• Generate leads for NTB customers and actively cross-sell financial products.
• Support Personal Banker during peak hours or absences.
• Handle non-transactional servicing tasks, audits, and reconciliation of branch accounts.
• Resolve customer queries efficiently and professionally.
• Identify business opportunities during customer interactions and act on them.
• Deliver high-quality customer experiences to drive retention and positive word-of-mouth.
• Ensure compliance with internal policies and regulatory guidelines.

Skills

Customer service

Cross-selling

Communication skills

Job description

Job Description:

We are looking for a customer-focused and experienced Elite Banker - Inbound to support branch banking operations and deliver high-quality service to walk-in customers. The Elite Banker will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products.

Responsibilities

1. Service walk-in customers across all segments, ensuring prompt and courteous assistance.
2. Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products.
3. Act as a backup to the Personal Banker during peak hours or absences.
4. Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts.
5. Resolve customer queries efficiently and professionally.
6. Identify and capitalize on business opportunities sensed during customer interactions.
7. Deliver a high-quality customer experience to encourage retention and positive word-of-mouth.
8. Ensure compliance with internal policies and regulatory guidelines.

Requirements: