Education Services Operations Support Manager

Emerson; India; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Emerson in India seeks a senior operations leader to head the Education Services Support Team, ensuring SLAs and driving performance in productivity, quality, and customer satisfaction. You will guide continuous improvement, manage cross-functional initiatives, and identify automation opportunities to boost efficiency while building strong relationships with customers and partners.

A Bachelor's degree and 5+ years in operations or related roles, plus 2+ years in people leadership, are required,

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of experience in Operations, Customer Service, Customer Success, or related field.
• 2+ years of people leadership experience.
• Experience leading operational and cross-functional initiatives.
• Strong stakeholder management, analytical, and communication skills.
• Working knowledge of Salesforce.com and operational systems.
• Professional English communication skills.

Responsibilities

• Lead and develop the Education Services Support Team.
• Ensure operational activities are executed accurately and within SLAs.
• Drive team performance across productivity, quality, and customer satisfaction metrics.
• Lead continuous improvement and process optimization initiatives.
• Manage operational projects aligned to business priorities.
• Identify and implement automation opportunities to improve efficiency.
• Build strong relationships with customers, stakeholders, and business partners.
• Provide operational insights and recommendations to support business decisions.

Skills

Customer-focused leadership

Collaboration

Proactive problem solving

Continuous improvement mindset

Effective communicator

People leadership

Analytical thinker

Data-driven decisions

Education

Bachelor's degree or equivalent experience

Tools

Salesforce.com

Job description

Job Description

• Lead and develop the Education Services Support Team.
• Ensure operational activities are executed accurately and within SLAs.
• Drive team performance across productivity, quality, and customer satisfaction metrics.
• Lead continuous improvement and process optimization initiatives.
• Manage operational projects aligned to business priorities.
• Identify and implement automation opportunities to improve efficiency.
• Build strong relationships with customers, stakeholders, and business partners.
• Provide operational insights and recommendations to support business decisions.

Who You Are

• A customer-focused leader who drives results through collaboration.
• A proactive problem solver with a continuous improvement mindset.
• An effective communicator who influences and engages stakeholders.
• A people leader who develops teams and fosters accountability.
• An analytical thinker who uses data to drive decisions.

For This Role, You Will Need

• Bachelors degree or equivalent experience.
• 5+ years of experience in Operations, Customer Service, Customer Success, or a related field.
• 2+ years of people leadership experience.
• Experience leading operational and cross-functional initiatives.
• Strong stakeholder management, analytical, and communication skills.
• Working knowledge of Salesforce.com and operational systems.
• Professional English communication skills.

Preferred Qualifications That Set You Apart

• Experience in Education Services, Learning, or Training Operations.
• Experience with process improvement and automation initiatives.
• Knowledge of continuous improvement methodologies.
• Experience working in a global, matrixed organization.
• Advanced reporting and performance management experience.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives- because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail].

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

No calls or agencies please.

Requirements