Editorial Services Manager New

NetVerks Inc.; Delhi; Hybride; INR 900 000 - 1 500 000; Plein temps

Avantages offerts par ce poste

30 days annual leave

4 volunteering days annually

Birthday day off

Pension contributions

Medical insurance for self and depend.

Life cover and personal accident cover

Résumé du poste

Taylor & Francis, part of Informa, seeks an Editorial Services Manager based in India to lead the day-to-day delivery of centralised editorial services through the Editorial Services Co-ordinator teams. You will drive performance against KPIs, SLAs, and quality standards, using data-driven insights and continuous improvement to optimise workflow and outcomes.

The role reports to the Editorial Services Director and requires building strong cross-functional relationships across Editors, Societies

Qualifications

• Experience leading operational or process delivery teams.
• Strong KPI and SLA governance experience.
• Familiar with Lean Six Sigma and continuous improvement methods.
• Able to balance customer needs with capacity and risk.

Responsabilités

• Lead day-to-day Editorial Services operation and set priorities.
• Manage Coordinator teams with SOPs, quality, and timelines.
• Monitor KPIs, SLAs, backlog, throughput, and customer satisfaction.
• Provide data-led reporting to the Editorial Services Director.
• Drive continuous improvement using Lean Six Sigma, Kaizen and Agile.
• Collaborate with Editors, Societies and internal stakeholders.

Connaissances

Leadership

Data analysis

Excel

Agile/Kanban

Change management

Formation

Lean Six Sigma Green Belt

Outils

Kanban boards

Workflow software

Project management software

Description du poste

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the…

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798. Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you. Reporting to the Editorial Services Director, the Editorial Services Manager leads the day-to-day delivery of centralised editorial services through the Editorial Services Co-ordinator teams. The role is accountable for operational performance, quality and the flow of work across the function, ensuring that agreed service levels and customer outcomes are achieved consistently. Using data and continuous improvement methods, the role holder tracks and manages key performance indicators (KPIs), performance against service-level agreements (SLAs), backlog health and throughput; identifies bottlenecks and capacity risks; and takes timely corrective action. The role translates strategic direction into clear operational priorities, develops team capability and provides the Director with accurate insight, escalation and recommendations.

Key Accountabilities

• Lead the day-to-day operation of Editorial Services, setting clear priorities and ensuring work is allocated and delivered in line with agreed standards, deadlines and customer requirements.
• Own operational performance across the Co-ordinator teams, including quality, workflow, service stability and the consistent application of standard operating procedures (SOPs).
• Monitor service performance and customer outcomes against agreed service levels and expectations, using performance data and stakeholder feedback to identify emerging issues and opportunities to improve service quality and customer experience.
• Establish and maintain effective performance routines to track KPIs, SLAs, backlog health, ageing, work in progress, throughput, productivity, quality trends and customer satisfaction.
• Use Kanban and other visual management tools to maintain a clear view of demand, capacity, dependencies and flow; identify bottlenecks, emerging risks and constraints before they affect service.
• Take relevant corrective action when performance is off track, including reprioritising work, rebalancing capacity, removing blockers, agreeing recovery plans and escalating material risks to the Editorial Services Director.
• Translate functional objectives into practical team plans, daily and weekly operating rhythms, measurable expectations and clear ownership.
• Lead, coach and performance-manage the Editorial Services Co-ordinator teams, building accountability, engagement, cross-team collaboration and a culture of service excellence.
• Ensure appropriate resource and capacity planning, using demand and performance data to highlight current and future capability or resourcing risks and recommend solutions.
• Maintain effective quality controls, root-cause analysis and feedback loops; ensure recurring errors and service failures result in sustainable countermeasures rather than short-term fixes.
• Drive continuous improvement using Lean Six Sigma, Kaizen and Agile principles to remove waste, improve flow, standardise processes and increase customer value.
• Maintain accurate process documentation, operating controls and governance records, ensuring changes are embedded, understood and sustained.
• Provide concise, data-led operational reporting to the Editorial Services Director, including performance commentary, risks, recovery actions, improvement opportunities and decisions required.
• Build effective relationships with Editors, Societies, internal stakeholders and partner teams; manage operational expectations and resolve issues constructively.

Closing Date: Friday 6th November 2026.

This role is based in India and you must have the right to live and work in India to be considered.

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office locations to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time, with those 3 days a week spent in our office in New Delhi, India.

What we offer in return

• 30 days annual leave
• 4 volunteering days annually
• Day off for your birthday
• Pension contributions
• Medical insurance for self and dependents; life cover and personal accident cover for self
• Seasonal social and charitable events
• Training and development

At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible!

Requirements

The ideal candidate will have:

• Demonstrated experience leading and performance-managing operational or process delivery teams, preferably within academic publishing or a comparable service environment.
• Strong experience managing workflow performance through KPIs, SLAs, backlog analysis, throughput measures, quality data and capacity planning.
• Practical knowledge of Lean Six Sigma and continuous improvement methods; Green Belt qualification, or equivalent applied experience, is desirable.
• Working knowledge of Agile methodologies, Kanban systems, Kaizen and visual management.
• Experience of diagnosing operational problems, completing root-cause analysis and implementing corrective and preventive actions.
• Experience managing change while maintaining stable day-to-day service delivery.
• Strong Excel and data analysis capability, with experience producing clear operational reporting and visualisation; familiarity with project and workflow management software.
• Knowledge of Journals editorial processes and the needs of Editors and Societies is desirable.
• Experience working with global teams and stakeholders in a matrix environment.

Skills and Behaviours Required

• Visible, inclusive leadership with strong coaching, team-building and performance-management skills.
• Strong operational judgement, able to balance customer need, service risk, capacity and continuous improvement priorities.
• Highly data literate; able to interpret trends, challenge assumptions and convert insight into timely action.
• Structured problem-solving skills and the resilience to remove obstacles, manage conflict and sustain recovery plans.
• Excellent organisation and planning, with the ability to manage competing priorities and maintain focus on flow and outcomes.
• Clear and confident communication, including the ability to explain performance, risks and recommendations to a range of stakeholders.
• Collaborative and customer-focused, able to build trust across teams and influence without relying solely on authority.
• Adaptable and pragmatic, responding quickly to changing demand while maintaining standards and controls.
• Drive for continuous improvement, with strong attention to detail and a commitment to measurable results.
• Comfortable using Kanban boards, project management software and operational dashboards.