Duty Manager, Tech Services

JLL; Bengaluru; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

A global real estate firm in Bengaluru seeks a qualified individual to manage financial operations, engineering practices, and ensure client engagement. Candidates should have a graduate degree and strong people skills, with proven teamwork and initiative abilities. Join a culture where collaboration is key to delivering successful outcomes.

Qualifications

• Very good people skills and ability to interact with a wide range of client staff.
• Proven ability to function effectively as part of a team.
• Proven ability to initiate and follow through with improvement initiatives.

Responsibilities

• Manage and control all critical spares for all installations.
• Carry out all engineering & operational procedures.
• Maintain consistency on agreed SLA & KPI.
• Ensure readiness for emergency evacuations.

Skills

People skills

Team collaboration

Initiative

Education

Graduate degree

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

Financial Management

• To manage and control all critical spares for all installations as per manufacturer recommendations and inventory
• Coordinate with AEM for collating all R&M requirements quarterly basis.
• Follow up for assigned PO, work completion as per PO until invoice submission.

Operations Management

• To carry out all engineering & operational procedures
• Ensure proper functioning of the following system in the facility

• All Electrical Systems
• All HVAC system
• All PAC’s
• Water, Plumbing, Sanitary Systems
• Elevators/Lifts
• Cafeteria equipment’s

• To liaise with the vendors for maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations.
• To ensure that all maintenance related schedules & shut down in consultations with OEM & Accenture are followed.
• Daily inspection of log books, history card, checklist, escalation charts, OCP & PPM schedules etc for a better management of engineering systems
• To ensure and guide the technical staff attends & work for closures for all F&S technical related issues in the facility.
• To adhere to 52 weeks annual M&E maintenance schedule.
• To maintain consistency on agreed SLA & KPI.
• To participate during emergency evacuation procedure and manage all health & safety issues. 1Prepare and collate data related to vendor performance and elevate as required.
• Ensure proper usage & functioning of e-fit facility tool (IMT, VMT, Sites ops modules, Site Inspection Tool) as per defined scope.
• Ensure all PM work orders in 360 facility tool are closed and escalated in case of any deviation. Track and close all builder related queries in QMS on monthly basis.
• Conduct M&E onboarding process, back to Basic as defined.
• Ensure all the mandatory trainings are conducted as per schedule and track for attendance.
• Coordinate for execution of works related to IC requests without escalations.
• Conduct interview for M&E new joiners.
• Ensure 100% usage of online work permit tool and upload incidents in the incident tool.
• Proper handing & taking over tabs which are utilized for taking equipment readings.
• Conduct central store audit, BMS store audit and BMS audit on monthly basis.
• Facility walk around and ensure Walk around map & Guide is followed and maintained.
• Coordinate with DM team for any issues that need help.
• Important and VIP client visits to be coordinated with Events team and should be managed without escalations.
• Ensure to close the Seibel tickets on time & weekly once do analysis for repeated complaints and highlight to CE
• Ensure to support for all client audits /Internal & External audits
• Ensure the functionality of all technology tools in the facility

Records Management

• To ensure Daily, Weekly, Monthly, Quarterly, Half Yearly & Yearly records are prepared and sent to the chief engineer for all engineering related activities.
• To update & maintain all records on daily basis (Log books, History Cards, Equipment details, Service Reports, Incident Reports etc.)

Estate Management

• To ensure Daily, Weekly, Monthly, Quarterly, Half Yearly & Yearly records are prepared and sent to the chief engineer for all engineering related activities
• Ensure visit and inspect all the critical areas maintained by builder wherever allowed on a daily basis – (Chiller, HT, DG, LT, LMR, STP and pump rooms)
• Ensure daily co-ordination with the builder on the diesel / water
• Track & ensure all the activities are performed by the builder as per the contract like FAPA test, Façade glass cleaning etc.,
• Follow up on all the invoices submission by the builder on time
• Intimate on any deviation in builder operation and follow up on closure

Reporting Management

Daily Report – DSR/walk around guide, SLA Report, Engineering report

Weekly report – Major highlights, zonal point, Weekly R&M tracker

Monthly Report – MMR, fortnightly central store SIH report, Energy Report, IIEE Report, Major works carried out report & Equipment Status Report, LCD Projector Report, Statutory Compliance Report, Monthly report

Sound like the job you’re looking for?

Before you apply, it’s also worth knowing what we are looking for:

Education and experience

Graduate degree with relevant work experience.

Very Good people skills and ability to interact with a wide range of client staff and demands;

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with improvement initiatives.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Apply Today!

Business Specific Question

Location: On-site – Bangalore, Karnataka

Scheduled Weekly Hours: 40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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