Duty Manager

Accor Hotels; Kolkata District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A global hospitality company in Kolkata is seeking a candidate responsible for ensuring the smooth functioning and welfare of hotel guests. Duties include managing Reception, Concierge operations, and coordinating with departments for efficient services. The role emphasizes cleanliness and guest interaction to meet their needs. Join us to develop your talent through learning programs and enjoy employee benefits. This position offers opportunities for growth and community engagement through corporate social responsibility initiatives.

Benefits

Employee benefit card with discounts at hotels worldwide

Talent development through learning programs

Opportunities for growth within the company

Community engagement through CSR activities

Responsibilities

• Ensure smooth functioning and welfare of hotel guests.
• Manage Reception, Concierge operations, and Cashier duties.
• Coordinate with different departments for efficient operations.
• Maintain cleanliness in all areas of the Front Office.
• Interact with guests to understand their requirements.

Job description

Company Description

We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Job Description

• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
• Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
• Liaise with different departments for smooth and coordinated work.
• Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
• Ensure to interact with the guests & enable the team to understand guest requirements.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.