DSA MANAGER

Muthoot Fincorp Ltd.; Uppal; Remote; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Ltd. invites applications for a DSA/DMA Manager in Mortgages (SULB) to scout and empanel DMA/DSAs, support end-to-end loan processing, and drive mortgage business across PAN India.

The role emphasizes building strong channel partnerships, ensuring monthly disbursement activity, and acting as the bridge between DMAs and the organization while delivering doorstep service to customers.

Qualifications

• Graduate with experience in Retail Assets especially Home Loans or Property loans.
• Exposure to Affordable segment is preferred.

Responsibilities

• Empanelment of DSA/DMAs in Mortgages space with focus on portfolio quality.
• Month-on-month activation in disbursements of DMAs empaneled with us.
• Serve as bridge between DMA/DSAs and the organization, coordinating with customers.
• Identify and weed out inactive/redundant DMAs through market study and collections support.
• Develop rapport with channel partners for repeat business and doorstep service.
• Work with DMAs to ensure end-to-end loan processing and policy adherence.
• Learn Mortgage processes and train DMAs to source files per policy.
• Act as Eyes & Ears of the Organization in the market for new opportunities and inform Branch Business Manager.
• Support customers end-to-end loan processing including collections in early stages.
• Cross-sell insurance to loan customers for asset protection.
• Be the face of SULB Muthoot FinCorp for the assigned area.

Skills

Result Orientation

Customer Service

Relationship Building

Process Orientation

Business Development

Communication Skills

Education

Graduate

Job description

ob Title – DSA/DMA Manager, Mortgages (SULB)

Grade – MM3

Location – PAN India

Reports to – Branch Business Manager, Mortgages (SULB)

Span Of Control – NA

Job Purpose :

To scout & empanel quality Direct Marketing Associates / Direct Sales Agents who are operating in the Mortgages space (Affordable & Prime)

To acquire customers through DMA/DSAs empaneled with MFL., by meeting them in person, uncovering latent needs and understanding the obvious wants, to support in the processing of their loan applications, and end to end support from sourcing till Collections of the customer loan account (for initial period of business acquisition up to 18 MOB).

Key Job Responsibilities

• 1. Empanelment of DSA/DMAs who are doing good business in the Mortgages & Business Loans space, with an eye on the Portfolio Quality
• 2. Month on month activation in terms of disbursements of the DMA/DSAs empaneledwith us.
• 3. To Represent the Organizationto DMA/Customer and also the customer/DMA to the Organization– like a Bridge connecting both ends.
• 4. To Actively weed out inactive / wrongly empaneledDMAs by doing constant market study, and self experience in terms of Collections / PDD support.
• 5. To Develop Excellent Rapport with Channel partners for REPEAT Business.
• 6. To work along DMA/DSAs to give doorstep service to customers at their resi/office.
• To Learn the Process & Policies of the Mortgage, and train DMA/DSAs to source files to suit as per the laid down policy
• 8. To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To be responsible for the Soft Bucket collections, Early mortality and 18 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot FinCorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Business Development
• Communication Skills – Proficiency in local language and English

Culture at Muthoot Pappachan Group

We do everything to gain and maintain the “Trust” of all the stakeholders and don’t do anything to lose their “Trust”. Trust is the overarching “Core Value”, one which, our other values have been built.

Our Core Values

Integrity

• Asking oneself before saying, doing or deciding on anything, whether it’s passing the test of integrity. No unethical shortcuts, to save time, money and energy. Strict adherence to regulatory and other statutory bodies guidelines. Transparency in all business deals. Offer solutions to customers on the basis of their needs only. Encourage people to highlight any practices that go against this core value
• Genuinely believe & treat the organization as your family. Encourage people to build healthy professional relationship with members of other departments and functions. Welcome feedback from other departments. Encourage people from other departments to join for brainstorming sessions. Look at the big picture (organization goals) rather than limiting the vision to the individual / department goal. Help others to achieve their goals / tasks
• Maddeningly pursue excellence. Look for best outcomes before finalizing the approach. Maintain a constructive and critical mindset to gauge & ensure quality. Open for constructive feedback from others to refine the final output. Benchmark against the best only, should not be basis convenience. We should look for continuous improvement. Recognize and appreciate, if we observe any superior performance. Don’t get settled for less at any cost – display the go getter attitude. Encourage people to stretch in order to achieve excellence

Building on the bedrock of Core Values, below are the other key constituents of the “Culture Code”

• Humility
• Empathy
• Empowerment
• Agility
• Ownership
• Fresh Thinking & Continuous Renewal
• Inclusion
• Work-Life Balance

Role Requirements

Educational Qualification – Graduate

Experience – At least 2 years’ experience in working in Retail Assets especially Home Loans and Loan Against Property business. Exposure to Affordable segment preferred.