Dispatch Agent-Senior

FedEx Express México; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. in Bangalore is seeking a Despatcher to manage daily pickup and dispatch requests, ensure accuracy of shipment details, and coordinate cross-functional teams to uphold service levels.

You will monitor shipments end-to-end, prioritize time-critical consignments, and maintain documentation accuracy while communicating status updates to customers and internal stakeholders.

Qualifications

• Minimum Graduate Proficiency in English – Verbal and Written; industry experience required.

Responsibilities

• Review and manage daily pickup and dispatch requests received through email, portals, and internal systems.
• Monitor pending pickups and coordinate timely resolution to prevent service delays.
• Validate shipment booking details including origin, destination, weight, dimensions and value.
• Prioritize urgent shipments to ensure adherence to SLAs and allocate to service centers accordingly.
• Verify shipping documentation (invoices, E-Way Bills, KYC, packing lists, MSDS for DG).
• Coordinate with DG verification, operations, warehouse, customer service and customs teams.
• Prepare daily dispatch and pending shipment reports and ensure accurate system updates.

Skills

Time Management

Problem Solving

Planning & Organizing

Accuracy & Attention to Detail

Team Communication

Advanced MS Office

Data Management

Education

Graduate (Bachelor's degree)

Job description

What can you expect as a FedEx team member?

Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Company:INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. City: Bangalore Scheduled Weekly Hours:48 Worker Type:Regular Posting Start Date9-Sept-2026 Posting Close Date: 15-Sept-2026 Job Family: FXE-MEISA: Despatcher

Position Summary

Review and manage daily pickup and dispatch requests received through email, customer portals, and internal systems. Monitor pending pickups from previous days and coordinate timely resolution to prevent service delays. Validate shipment booking details, including origin, destination, commodity, weight, dimensions, and shipment value. Prioritize urgent, time-critical, premium, and high-value shipments to ensure adherence to service level agreements (SLAs). Allocate pickup requests to the appropriate service centers and operational teams based on routing plans and service coverage. Verify the completeness and accuracy of shipping documentation, including invoices, E-Way Bills, KYC documents, commercial invoices, packing lists, and MSDS for Dangerous Goods shipments. Identify restricted, regulated, or Dangerous Goods (DG) shipments and coordinate with the relevant teams to ensure compliance with transportation regulations. Schedule and coordinate shipment pickups with customers while ensuring all dispatch requirements are fulfilled. Follow up with customers for pending documentation and resolve shipment-related queries to avoid operational delays. Coordinate with field executives and service centers to track pickup status and ensure timely collection of shipments. Provide customers with pickup confirmations, shipment status updates, delay notifications, and guidance on documentation deficiencies. Monitor shipment movement from pickup through transit and dispatch, proactively addressing exceptions and service interruptions. Liaise with Operations, Warehouse, Customer Service, Customs, and DG Verification teams to ensure smooth shipment processing and delivery execution. Prepare and maintain daily dispatch, pickup, and pending shipment reports while ensuring accurate system updates and record management. Manage operational exceptions, including failed pickups, customer rescheduling requests, Return-to-Shipper (RTS) cases, and escalation of delayed or critical shipments, while ensuring end-of-day closure and status reporting.

Qualifications & Experience

Minimum Graduate Proficiency in English – Verbal and Written Industry experience required

Skills

Time Management Problem Solving Planning & Organizing Accuracy & Attention to Detail Team Communication Advanced MS office skills (Excel, Word, PowerPoint), Data Management

Competencies

Accountability and Adaptability Business and Customer Focused Communication and Collaboration Innovation and Critical Thinking Leadership and Influence Customer centricity Confidentiality and Integrity Accuracy & Attention to Detail;Microsoft Office & PC Skills;Planning & Organizing Skills;Interpersonal Skills;Problem Solving Skills

FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air and ground network to speed delivery of time-sensitive shipments. To learn more about how FedEx connects people and possibilities around the world, please visit about.fedex.com. FedEx offers a wide range of opportunities in our offices around the world. Search here for jobs in any of our Middle East, Indian Subcontinent and Africa markets.