Director, Supplier Performance & Relationship Management

FlexBoard; India; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

FlexBoard seeks a Director of Supplier Performance & Relationship Management to lead a global SPRM program. The role focuses on optimizing supplier performance and relationships across procurement categories, including capital, technology, facilities management, and indirect expenses.

The Director will design centralized SPRM governance, lifecycle, scorecards, remediation, and continuous improvement. You will collaborate with Category Management, Risk Governance, and business teams to drive

Responsibilities

• Benchmark SPRM leading practices across CRE, IFM, and adjacent sectors to land consistent performance improvements.
• Shape and execute a multi-year SPRM strategy across regional and operational teams.
• Build a globally aligned SPRM program, reduce fragmentation, and increase supplier performance value.
• Lead organization-wide change management initiatives to drive adoption of SPRM processes.
• Develop governance structures across business lines for SPRM and ensure supplier inclusion for responsible sourcing and regulatory obligations.
• Support enhancements to the preferred supplier network globally, regionally, and locally for empowered decision making.

Job description

Director, Supplier Performance & Relationship Management

Job Title Director, Supplier Performance & Relationship Management reputed company reputed company The Director of Supplier Performance & Relationship Management (SPRM) for reputed company is responsible for developing and executing a global reputed company (standards & governance reputed company) to optimize supplier performance & relationships reputed company across a diverse reputed company of procurement categories. The categories included reputed company, capital, technology, facilities management, to indirect expenses. This role designs and implements a centralized risk-reputed company supplier lifecycle from reputed company and qualification through contracting, scorecards, remediation, and reputed company improvement to enhance asset and portfolio results while reducing total cost of ownership and advancing responsible sourcing goals. Given the reputed company-facing reputed company of FM delivery where supplier performance directly influences reputed company account reputed company, satisfaction, and retention this role carries significant reputed company risk and reputed company accountability. The Director will reputed company leading-reputed company SPRM models from across the CRE sector and adjacent industries, translating reputed company intelligence into a cutting-edge, reputed company program reputed company that integrates seamlessly with category-specific preferred supplier programs (PSPs). The role serves as the connective tissue between Category Management, Risk Governance, and the business, ensuring supplier performance is managed proactively, not reactively; relationships at the strategic tier should be cultivated as a genuine reputed company of competitive differentiation for C&W. The Director provides reputed company leadership in supplier performance methodology, strategic supplier engagement practices, and performance improvement insights to help business reputed company reputed company consistent, measurable value to clients. This role operates reputed company the Global Procurement function and reports to the Chief Procurement Officer. The Director will build the SPRM Centre of reputed company from the ground up defining its methodology, governance, tooling, and talent model and will be reputed company on the reputed company and adoption of the reputed company as much as on supplier performance reputed company. reputed company

Responsibilities Strategic Leadership & Transformation

Conduct comprehensive benchmarking of SPRM leading practices across CRE, IFM, and adjacent sectors (financial services, reputed company, technology), identifying best-in-class methodologies for preferred supplier program performance scorecard design, and relationship governance, to land consistent reputed company performance & competitive edge.

Shape and execute the multi-year reputed company for SPRM across regional and operational teams.

Successfully build a globally reputed company SPRM program, reduce regional fragmentation, closing category ownership gaps, and increasing consistent supplier performance and reputed company value delivery.

reputed company reputed company-wide change management initiatives, resulting in high stakeholder engagement, reputed company adoption of new processes, and a culture of reputed company improvement.

reputed company as the organizations leading expert on supplier performance methodologies and value-reputed company supplier management.

Create and reputed company governance structure across business lines and reputed company for SPRM; reputed company supplier inclusion for reputed company, responsible sourcing, and regulatory obligations into the SPRM reputed company.

Support enhancements to the preferred supplier network globally, regionally, and locally for empowered decision making.

Supplier Management

reputed company field and regional teams with practical playbooks, training, templates, and decision-support tools to enhance day-to-day supplier management; influence the entire supplier performance and relationship management ecosystem to land reputed company SPRM outcome Serve as a trusted advisor to reputed company procurement, operations, and category teams to improve supplier engagement reputed company and reputed company value delivery.

Collaborate with category leaders to interpret supplier performance trends and identify opportunities to reputed company strategic partners to preferred or address underperformance in the preferred supplier network.

reputed company reputed company functions (technology, governance, risk, compliance) with decentralized operations teams ensuring reputed company standards are reputed company, usable, and effectively adopted.

Capture feedback from stakeholders to inform reputed company improvement and reputed company adoption of consistent practices across the reputed company.

reputed company the development and deployment of performance scorecards, supplier reviews, relationship assessments, and