Director, Professional Services - India

Cornerstone OnDemand; Mumbai; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Cornerstone OnDemand is seeking a Practice Director for Professional Services in Mumbai. You will lead strategy, portfolio performance, and delivery excellence, driving AI-enabled workforce transformation and scalable service offerings.

In this senior role, you will partner with Sales, Product, and Engineering to shape offerings, manage complex engagements, and build a high-performing services organization capable of delivering at scale.

Qualifications

• Progressive experience in Professional Services, SaaS, or digital transformation.
• Leadership roles with P&L or portfolio accountability.
• Strong track record delivering complex engagements at scale.
• Experience shaping services, governance models, and repeatable implementations.

Responsibilities

• Define and execute the Practice strategy, operating model, and service portfolio.
• Drive revenue, margins, and delivery quality across the portfolio.
• Lead techno-functional delivery for complex customer engagements and solutions.
• Partner with Sales, Customer Success, Product, and Engineering to shape offerings.
• Develop and coach a high-performing team of managers, architects, and consultants.
• Lead AI-enabled Workforce transformations and responsible AI adoption.

Skills

Strategic leadership

Techno-functional depth

Workforce AI

Delivery leadership

Customer engagement

Education

Degree in Computer Science/Engineering/Info Systems

Tools

CRM systems

Professional Services Automation

Project management software

Job description

PracticeDirector – Professional Services ( SaaS ) | Mumbai

Role Overview

The Practice Director is a senior,

strategic, and highly execution-oriented techno-functional leader responsible

for the growth, performance, and evolution of a Professional Services practice.

This role requires a leader who can

operate confidently at both the strategic and operational levels—setting the

direction for the practice while remaining close enough to the technology,

product, customer, and delivery landscape to make sound decisions and unblock

complex engagements.

The Practice Director will own

practice strategy, portfolio performance, delivery excellence, customer

outcomes, talent development, and the evolution of scalable service offerings.

They will play a critical role in translating Workforce AI capabilities,

customer needs, and business priorities into practical, differentiated, and

scalable services.

A key expectation of this role is

the ability to lead in an evolving AI landscape. The successful candidate must

bring demonstrated experience in Workforce AI and practical AI capabilities,

with a strong understanding of how AI can transform workforce processes,

customer outcomes, and Professional Services delivery.

Working closely with Professional

Services, Sales, Customer Success, Product, Engineering, Alliances, and

Support, the Practice Director will shape strategy, influence product and

services direction, resolve critical customer and delivery challenges, and

build a high-performing organization capable of executing at scale.

In This Role You Will:

Practice Strategy & Growth

Define

and execute the practice strategy, operating model, governance, and

service portfolio in alignment with business priorities and market

opportunities.

Translate

Workforce AI capabilities and evolving customer needs into scalable

service offerings, implementation approaches, and advisory services.

Drive

the evolution of the practice through new offerings, improved delivery

models, differentiated capabilities, and strategic investments.

Partner

with Sales and Customer Success to shape strategic opportunities,

strengthen value propositions, and support practice growth.

Portfolio & Delivery Leadership

Own

the overall health and performance of the portfolio, including revenue,

margin, utilization, delivery quality, customer satisfaction, risk, and

strategic commitments.

Establish

strong operating rhythms and governance to identify risks early and drive

timely corrective action.

Provide

senior leadership and direction for complex, high-risk, or strategically

important customer engagements.

Ensure

delivery teams maintain a strong focus on customer outcomes, time to

value, quality, and sustainable adoption.

Techno-Functional & Customer Leadership

Serve

as a senior techno-functional authority for complex customer engagements,

connecting business objectives with product capabilities, solution design,

integrations, implementation complexity, and delivery strategy.

Provide

strategic guidance during complex pursuits, helping shape solution

approaches, estimates, assumptions, risks, and customer outcomes.

Build

trusted relationships with senior customer stakeholders and serve as an

executive escalation point when required.

Lead

critical customer and delivery escalations with urgency, sound judgment,

and clear accountability through resolution.

Cross-Functional Leadership

Partner

closely with Product and Engineering to provide market and customer

insights, influence priorities, and address product or capability gaps

affecting customer outcomes.

Work

across Sales, Customer Success, Support, Alliances, and regional Services

leadership to ensure strong alignment from opportunity through delivery

and value realization.

Drive

clear ownership and accountability across complex cross-functional

dependencies.

People & Organizational Leadership

Build

and lead a high-performing organization of Practice Managers, architects,

consultants, and delivery leaders.

Set

a high bar for leadership, accountability, technical depth, execution, and

customer ownership.

Develop

future leaders through coaching, mentoring, succession planning, and

targeted capability development.

Create

an environment that combines strategic thinking, operational discipline,

innovation, and strong execution.

AI & Workforce Transformation

Bring

practical experience and thought leadership in Workforce AI and AI-enabled

workforce transformation.

Shape

how AI capabilities are positioned, implemented, adopted, and

operationalized for customers.

Drive

the responsible adoption of AI across Professional Services, including use

cases that improve productivity, delivery quality, insights, risk

visibility, and decision-making.

Establish

practical AI-enabled ways of working while ensuring appropriate

governance, human oversight, quality controls, security, and responsible

use.

You’ve Got What It Takes If You Have:

10–15+ years of progressive experience in Professional Services, consulting, SaaS, enterprise technology, or digital transformation, including significant leadership responsibility.

Demonstrated experience in Workforce AI, AI-enabled workforce transformation, or enterprise AI solutions is required.

Strong understanding of how AI can be applied to workforce strategy, skills, talent, learning, mobility, productivity, and organizational transformation.

Strong techno-functional depth, with the ability to move comfortably between business strategy, product capabilities, solution architecture, integrations, implementation complexity, and delivery execution.

A proven ability to set strategy and personally drive execution—translating broad business priorities into clear plans, decisions, operating mechanisms, and measurable results.

Demonstrated success leading a Professional Services practice, portfolio, business unit, or large delivery organization.

Proven ownership of business and portfolio performance, including revenue, margin, utilization, productivity, delivery quality, customer satisfaction, and employee engagement.

Experience shaping and scaling service offerings, delivery methodologies, governance models, and repeatable implementation approaches.

Strong executive presence with the ability to influence customers and senior stakeholders and navigate complex, high-stakes situations.

Proven experience leading complex customer escalations and making timely decisions in ambiguous environments.

A strong track record of building, developing, and retaining high-performing teams across geographically distributed and matrixed organizations.

Experience influencing and partnering effectively with Product, Engineering, Sales, Customer Success, and other senior cross-functional leaders.

Demonstrated experience applying AI to Professional Services delivery, with practical use cases across discovery, solution design, implementation, documentation, testing, knowledge management, reporting, and delivery insights.

Strong understanding of responsible AI practices, including human oversight, quality controls, data security, governance, and adoption.

LeadershipAttributes We Are Looking For

The successful candidate will be:

Strategic,

but highly execution-oriented

Technically

credible and commercially minded

Comfortable

moving between executive conversations and delivery-level detail

Decisive

and able to bring clarity to ambiguity

A

strong people leader who sets a high bar and holds teams accountable

Customer-focused,

with strong ownership and a bias for action

Comfortable

challenging the status quo and driving change

Passionate

about Workforce AI and the practical application of AI to customer and

business outcomes

PreferredQualifications:

Experience in HR technology, talent management, learning, skills intelligence, workforce transformation, or enterprise HCM solutions.

Experience delivering or consulting on AI-powered workforce, talent, skills, learning, or employee experience solutions.

Degree in Computer Science, Engineering, Information Systems, Business, or a related discipline.

Relevant certifications in AI, cloud, enterprise architecture, project/program management, Agile, or Professional Services.

Experience with CRM, Professional Services Automation, resource management, project management, and portfolio management platforms.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [e-mail]