Director, Product Management Tech, Amazon Customer Service Network Solutions

Amazon; Hyderabad; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Teamblind, Inc. is seeking a Director of Product Management Technical to own the vision and technical direction for planning and scheduling systems at the heart of an ambitious transformation.

You will build an AI-native system, replacing legacy manual processes, and lead product and engineering to deliver scalable capabilities for improved customer service and cost efficiency. The ideal candidate leads with technical depth, manages ambiguity, and builds high-performing teams across disciplines

Qualifications

• Experience leading technical product with long-term vision.
• Proven ability to scale complex systems and optimize processes.
• Strong influence-based leadership across product, engineering, and operations.

Responsibilities

• Own the product vision and multi-year technical strategy for planning and scheduling systems.
• Lead the transition from manual, legacy processes to an integrated AI-native solution.
• Lead a cross-functional organization spanning product and engineering to deliver core transformation capabilities.
• Build and grow a high-performing team of leaders across disciplines.
• Drive alignment across engineering, science, operations and partner teams.
• Raise the bar on technical product and engineering leadership through hiring and mentorship.

Skills

Tech product leadership

Optimization systems

Cross-functional leadership

AI-native systems

Job description

DESCRIPTION

We're transforming how one of the world's largest customer service networks plans and prepares itself to serve customers - and we're looking for a Director of Product Management Technical to lead it. This is a rare opportunity to build, from an ambitious starting point, an AI-native system in place of manual, legacy processes.

This role owns the product vision and technical direction for the planning and scheduling systems at the core of that transformation - planning for the full breadth of how customers are served, across both self-service and human-assisted experiences. You will lead a cross-functional organization, with product and engineering reporting to you, and build the planning capabilities that let us serve customers better and more efficiently at the same time - advancing customer experience, associate experience, and cost together rather than trading one against another.

The ideal candidate is a technical product leader who is energized by ambiguity and fluent in the systems and science behind large-scale optimization. You have built and scaled complex technical products - not just managed roadmaps - and you can hold a multi-year vision while making the hard trade-offs that earn trust and momentum. You lead through influence and technical depth, build and grow strong teams, and raise the bar on everyone around you.

Key job responsibilities

• Own the product vision and multi-year technical strategy for the planning and scheduling systems.
• Lead the shift from manual, legacy processes toward an integrated, AI-native system.
• Lead a cross-functional organization spanning product and engineering, and the delivery of the capabilities at the core of this transformation.
• Build, grow, and develop a high-performing team of leaders across disciplines.
• Drive alignment across engineering, science, operations, and partner teams.
• Raise the bar on technical product and engineering leadership through hiring, mentorship, and strong strategic thi