Director of Infrastructure Engineering Network Rapid Response

JPMC; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

JPMorgan Chase is seeking a Director of Infrastructure Engineering within the Network Engineering team to own end-to-end network availability, drive incident response, and advance AI-enabled delivery across a multi-location organization.

You will lead senior-level engineers, set governance for AI-assisted workflows, and ensure resiliency, security, and auditable processes while coordinating with executives and cross-functional partners.

Qualifications

• Over 10 years in infrastructure engineering or equivalent.
• Proven leadership of large, distributed teams and executive communication.
• Experience with enterprise network platforms and multi-cloud operations.
• Hands-on with automation and AI-enabled tools for delivery workflows.
• Strong monitoring/observability and incident management capabilities.

Responsibilities

• Own end-to-end network availability and performance across multi-location teams.
• Lead major incident bridges with executive communication and cross-functional coordination.
• Define governance for AI-assisted workflows, ensuring traceability, security and resiliency.
• Drive change management processes and root cause analysis to prevent repeat issues.
• Partner with reliability teams to enhance monitoring and automation.
• Lead vendor engagement, budget oversight, and investment decisions aligned to priorities.

Skills

Network engineering

Leadership

Stakeholder management

Executive communication

AI/automation tools

Multi-cloud operations

Incident response

Data-driven decision making

Budgeting/vendor management

Observability/Monitoring

Tools

Cisco ACI/NXOS

VXLAN

F5 load balancing

Fortinet/Bluecoat proxies

ServiceNow

Automation tools (Ansible, Python)

GitHub/VS Code

SevOne/Splunk/Cisco Catalyst Center/Arista CloudVision

Job description

At a world-renowned company like JPMorgan Chase, you can take the lead in shaping the future of technology, unleashing your full potential, and making your mark on the industry.

As a Director of Infrastructure Engineering at JPMorgan Chase within the Network Engineering team which is aligned to Infrastructure Platforms division, you will be accountable for the availability, stability, and performance of the firms network, ensuring a resilient and consistent client experience, and you will lead large-scale operational execution, own major incident response, and promote continuous improvement in service quality, reliability, and operational discipline.

Job Responsibilities

• Own end-to-end network availability, reliability, and operational performance, ensuring service quality meets or exceeds client expectations.
• Serve as the senior escalation point for critical incidents and client-impacting events, leading major incident bridges with clear executive communication, and cross-functional coordination.
• Sets reuse-first expectations for enterprise-authorized AI adoption within the work environment across the function to accelerate delivery and improve decision quality, with human-in-the-loop validation and appropriate handling of sensitive data.
• Drive consistent execution of incident, problem, and change management processes to ensure timely resolution, strong root cause analysis, and prevention of repeat issues.
• Establish clear operating models and accountability across operational and engineering teams, fostering a culture of ownership, accountability, and continuous improvement.
• Lead a multi-location organization of directors, managers, and engineers, including workforce strategy, succession planning, and leadership development.
• Analyze operational data and trends to identify risks, prioritize improvements, and drive measurable performance outcomes.
• Partner with engineering and reliability teams to enhance monitoring, observability, and automation capabilities.
• Represent Network Rapid Response in executive forums, communicating performance, risks, priorities, and remediation plans to senior stakeholders.
• Establishes governance standards for AI-assisted workflows used in delivery and operational routines, ensuring traceability/auditability and alignment to resiliency, security, and risk expectations.
• Lead vendor engagement end-to-end, including relationship management, RFP development, performance management, and oversight of budgets, vendor spend, and investment decisions aligned to business priorities.

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 10+ years applied experience
• Deep expertise in enterprise network infrastructure including Cisco ACI/NXOS, VXLAN (Cisco/Arista), F5 load balancing, and Fortinet or Bluecoat proxies.
• Strong multi-cloud operations experience across AWS, Azure, and GCP.
• Proficient with ServiceNow and operational workflow/tooling to drive disciplined execution.
• Hands-on experience with automation and AI-enabled tools (e.g., Ansible, Python, Copilot, GitHub, VS Code).
• Demonstrated experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for infrastructure engineering workflows, including validation habits and awareness of data sensitivity.
• Ability to define review and approval expectations for AI-assisted recommendations and ensure outcomes align to resiliency, security, and auditability expectations.
• Strong monitoring and observability capabilities using tools such as SevOne, Splunk, Cisco Catalyst Center, and Arista CloudVision, including SNMP, telemetry, and synthetic monitoring (IP SLA, ThousandEyes).
• Proven ability to lead large, distributed operational teams with strong accountability and an execution-focused culture.
• Excellent stakeholder management and cross-functional partnership skills excellent executive communication especially during high–severity incidents.
• Data-driven operator with strong financial acumen (budgeting, vendor management, business cases), and high.

Preferred qualifications, capabilities, and skills

• 10+ years in Network Engineering or Network Ops within large-scale, mission-critical environments.
• Minimum of 5+ years in senior leadership roles at the Director or Executive Director level with regional or global scope
• Proven track record leading operational organizations available, firm from.

Experience working cross–functional with At a world-renowned company like JPMorgan Chase, you can take the lead in shaping the future of technology, unleashing your full potential, and making your mark on the industry.

As a Director of Infrastructure Engineering at JPMorgan Chase within the Network Engineering team which is aligned to Infrastructure Platform