Director Fraud Surveillance

Fidelity Investments; Chennai District; On-site; INR 2,600,000 - 3,800,000; Full time

Job summary

Fidelity Investments in Chennai seeks a Director Fraud Surveillance to lead a global team, shaping fraud prevention and incident response across payments, accounts and transactions.

You will mentor analysts, partner with FIU and Investigation teams, and drive metrics, dashboards and controls to stay ahead of evolving fraud landscapes.

Ideal candidates bring 15+ years of experience in fraud surveillance with strong leadership, risk awareness, and knowledge of banking fraud patterns.

Qualifications

• 15+ years of experience in roles with responsibilities in fraud detection and surveillance.
• 5–7 years in fraud detection and surveillance with US bank operations experience preferred.
• Strong communication with senior management, written and verbal.
• Solid understanding of regulatory requirements for financial services.

Responsibilities

• Assess fraud analytics to identify trends and investigate suspected fraud.
• Lead incident reviews and present learnings, new controls and process improvements to management.
• Coordinate with detection, analytics and investigation teams to build data models for fraud analytics.
• Ensure 24x7 fraud prevention capability through capacity planning and team development.
• Influence policies, dashboards and procedures to strengthen risk oversight.

Skills

Fraud surveillance leadership

Team management

Fraud analytics

Regulatory compliance

Stakeholder communication

US bank fraud operations

Job description

Job DescriptionTitle Director Fraud Surveillance

The Purpose Of Your RoleAs a Team Leader Fraud Surveillance, you will be responsible for leading a team tasked with preventing financially motivated criminals from causing significant financial exposure to the firm. The team is tasked with vetting fraud detection output, and all aspects of responding to fraud incidents. Our environment is fast-paced and requires frequent changes in how we operate based on the latest criminal tactics. As the leader of this team, the candidate will have the opportunity to influence how we react to these changes and coach a team of highly motivated fraud analysts. You will also drive innovation and engage leadership stakeholders, learn from failures while celebrating success. You are committed to developing your own expertise and knowledge to ensure you bring the latest thinking to your role. You will be crucial to identify suspected frauds and assess the impacts of fraud incidents and accountable to meet Incident process and communication.

The Team

Fraud Surveillance is part of Risks Financial Intelligence Unit (FIU) and plays a critical, role in the protection of Fidelity assets from account takeover, account owner fraud and Identity theft. Fraud Surveillance Analysts are working together with FIUs Cyber Fraud Fusion Center and Investigation Teams as well as business partners across the enterprise.

The Value You Deliver

Accountable to build capability for customer account Fraud and Fraud Surveillance (Money Movement, Financial Fraud), manage team and influence global leadership stakeholders.Assess Fraud analytics to identify fraud trends / patterns, investigate suspected fraud and assess impact and leadership communication. Review business transaction behavior to identify suspected frauds.

• Fraud incidents caused due to (not limited to):
• Financial Transaction Fraud
• Third party transfer
• ACH, Wire transfer
• Debit & Credit card Fraud
• Account Takeover Fraud
• Account Owner Fraud

Liaise with detection and analytics teams to help build out data models needed for fraud analytics.Capacity planning, Talent Development and Building team to enable 24X7 fraud prevention.Ensure closure of action points from fraud Investigations and present the Incident summary, learnings, new controls and process improvements to the management.Ensure fraud policies, processes and systems are aligned with changing regulatory and business need. Enable capability to monitor and build appropriate alerting / reporting for emerging fraud attacks.Enable automation of fraud identification & incident closure processes.Obtaining and monitoring reports from Audit, Collections, Customer Service, Finance, Credit, Risk, and Customer Complaints to identify red flags/ early warning signals of fraudEnable conducting periodic reviews of key processes and systems to identify gaps in terms of fraud and operational risk, and suggest controls to address the sameConduct investigations of customer frauds, including Root Cause Analysis and suggest measures to strengthen existing processes and systemsAbility to build incident/case summary and present to leadership stakeholders Work with the Detection team to build & deploy fraud rules in production; and, to review adequacy of controls to mitigate fraud at the design stageAccountable for the strategic build-out of the fraud incidents metrics on a regular basis and continuous improvementGive feedback to Design fraud risk dashboards, identify high-risk areas & parameters, and resolve the same with relevant teams.Influencing operational efficiencies, policies & procedures

Required Skills

SME in setting up US Financial Surveillance capability, assessing financial frauds impactsIdentify suspected Fraud from Login, Money movement, trading and business transactions.SME to detect Account Take Over, Identity theft and account owner frauds, identify Debit and credit card frauds, Third party money transfer frauds, Crypto currency fraud, suspicious financial activitiesYou have very strong analytical, Critical thinking, communication and leadership skillsSound understanding of US Bank operations, financial operations, payments, money movement processes, and the fraud trends and controls.A total of 15 years of experience working in roles with responsibilities and a minimum of 5-7 years Fraud detection and Surveillance and additionally US Bank operations experience is preferred.Ability to communicate effectively with stakeholders and senior management, including Board Committee members, both verbally and in written presentations.Ability to balance risk, potential impact, resourcing, business drivers, and timelinesStrong understanding of / ability to interpret regulatory requirements for financial services

The Expertise Were Looking For

• Prior experience managing people preferred
• Previous Risk/Supervisory/Compliance/Fraud/Anti-Money Laundering experience a plus
• Detailed knowledge of brokerage and institutional operations
• Must have US Bank fraud operations .