Director - Design Leader, Kyndryl Vital India

Kyndryl; Bengaluru; Hybrid; INR 4,500,000 - 7,500,000; Full time

Job summary

Kyndryl is seeking a Director and Design Leader for Kyndryl Vital India to build and guide a team of designers, researchers, and technologists. You will lead customer engagements, shape insights, and provide leadership at the CEO level while partnering with business, accounts, and alliance teams to translate problems into service blueprints and scalable experiences.

You will help identify high‑potential projects, influence local and global ways of working, and drive design‑led transformation

Qualifications

• A track record and portfolio of design leadership, including craft, strategic thinking, creative leadership, customer engagement, and inventive solutions in a variety of contexts
• Experience working at the C‑Suite and CEO levels
• 15+ years in human‑centered design, design research, design strategy, and service design with Degree in Design.
• Lead multi‑discipline teams through a service design and blueprinting engagement, resulting in experience‑based roadmaps that enable technologists to dig more deeply into solutions
• Track record of team design, recruiting and management

Skills

Design leadership

C‑Suite experience

Human-centered design

Service design

Team recruitment

Education

Degree in Design

Job description

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

As the Director and Design Leader for Kyndryl Vital India, you’ll build and lead a team of designers, researchers, and creative technologists to envision and break‑through concepts into complex problems. You’ll lead Kyndryl Vital customer engagements, guide the team, and provide insights, ideas, and leadership at the CEO level. You’ll partner with Kyndryl business and account leaders, technical strategists, customers, and Kyndryl’s alliance partners to define problems, imagine solutions and service blueprints, and enable all to bring these solutions to life. You’ll work with Kyndryl Vital India leaders to identify high‑potential customer projects, and you will constantly look for more ways to add value to our customer’s businesses. We’re in start‑up mode, so you’ll have much influence over the ways of working locally and globally. You’ll play a critical role in realizing the promise of Kyndryl Vital by building a team of innovative experience designers, researchers, and creative technologists. In addition, you’ll be a critical leader in Kyndryl’s design‑and co‑creation‑led transformation. You’ll join a network of fellow global Kyndryl Vital Leaders where you can learn from each other, develop best practices and build the program together. You’ll also have support from a global leadership team. But that’s not all! You’ll join a design leadership community at Kyndryl that is creative, inspired and focused on realizing the promise of design as a force for transformation. We love what we do here and want you to join us.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important– you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused– someone who prioritizes customer success in their work. And finally, you’re open and borderless– naturally inclusive in how you work with others.

Required Skills

• A track record and portfolio of design leadership, including craft, strategic thinking, creative leadership, customer engagement, and inventive solutions in a variety of contexts
• Experience working at the C‑Suite and CEO levels
• 15+ years in human‑centered design, design research, design strategy, and service design with Degree in Design.
• Lead multi‑discipline teams through a service design and blueprinting engagement, resulting in experience‑based roadmaps that enable technologists to dig more deeply into solutions
• Track record of team design, recruiting and management

Preferred Skills

• Design Degree (M/BDes, MFA/BFA, HCI, Interaction Design)

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging— being a valued, respected, trusted member of the team— is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.