Director - Client Services ( Portfolio Management)

Nasdaq, Inc.; Mumbai; Hybrid; INR 3,500,000 - 7,000,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Nasdaq Technology in Mumbai, India, seeks a Director – Client Services Portfolio Management (Presales) to drive regional growth for AxiomSL solutions and services. Lead portfolio strategy, collaborate with sales and delivery, and guide opportunities from prospecting to execution.

The role demands 8+ years of AxiomSL implementation experience, strong software background, and proven presales leadership with executive-level communication.

Qualifications

• Minimum 8 years of AxiomSL implementation experience.
• Technical background with software proven experience.
• Experience as Portfolio Director or presales leader.
• Strong communication skills for commercial conversations with C-level executives.
• Good understanding of customer delivery practices.

Responsibilities

• Develop and implement a global services strategy to grow the client services portfolio.
• Advise and mentor opportunities with AxiomSL customers and colleagues.
• Lead cross-functional collaboration with sales, delivery, and architecture teams.
• Present service strategies to client leadership and procurement.
• Manage governance and ensure smooth transition from prospecting to execution.
• Drive regional growth strategies and identify AI opportunities within AxiomSL services.

Skills

AxiomSL implementation

Presales leadership

Software technical background

C-level communication

Delivery excellence

Education

MBA/Finance

Job description

Nasdaq Technology is looking for a passionate Director – Client Services Portfolio Management with focus on technical presales activities on the AxiomSL software and implementation, to join the Mumbai technology center in India. If Innovation and effectiveness drive, you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. Client Services is an integral part of Nasdaq's growth and success. This division's mission is to continuously improve the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach passionate about driving customer adoption and retention.

As a Director – Client Services (Presales), you will contribute to the APAC regional business development, by actively developing the client services business on both existing accounts and new names. A Portfolio Manager responsibilities include crafting regional growth strategies, designing new services, and identify AI aoptions into AxiomSL services business,. At the same tine, managing client happiness and growth opportunities through actively participating in governance committees, and supporting the sales organization to position the implementation strategy, estimates and pitch. Ultimately, you will work directly with AxiomSL clients/prospects and customer happiness leagues as well as the sales organization to manage a portfolio of active AxiomSL clients, drive service growth and market penetration as well as actively supporting sales of new clients in various business lines. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets. With this position we offer Join the Services Strategy team in FinTech Client Experience organization, who is defining multi-year strategy roadmap, and enabling Sales and Service Delivery teams to enhance the Nasdaq Customer experience in how they consume the Nasdaq software and services.

Role Responsibilities

• Provide client service strategies to AxiomSL collaborators internally and externally
• Provide advice and mentorship for opportunities to AxiomSL customers and colleagues
• Build and implement a global services strategy to grow the client services business
• Measure and report on the financial KPIs like (bookings, margin, and revenue)
• Work actively with customer delivery directors to ensure the detailed transition of opportunities from the prospecting stage toward the execution phase
• Work collaboratively with AxiomSL solution architects and subject matter experts to elaborate client proposals and end estimates
• Present service strategies to clients C-level
• Engage with client procurement, business, and legal departments to review and close contracts

Minimum Qualifications

• Minimum 8 years of AxiomSL implementation experience
• Technical background with software proven experience
• Confirmed work experience as a Portfolio Director or similar Presales role
• Strong understanding of customer delivery practices
• Excellent verbal and written communication skills, with a focus on commercial C-level conversations
• Strong analytical and problem-solving skills

Preferred Qualifications

• Master’s degree in business, finance, investment, or a related field preferred

We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law. Nasdaq is an equal opportunity employer.

We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.

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