Director BPO Operations

Vitaltech Solutions; Mhalunge, Mumbai, Delhi; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

VitalTech Solutions in India is seeking a Director of BPO Operations to lead international voice BPO programs. The role requires 16+ years of overall experience and 6+ years in relevant leadership, with a focus on US/UK processes.Graduation is mandatory and the candidate must have managed 200+ FTE. The position offers high-impact ownership and metrics-driven delivery within a growing organization.

Qualifications

• 16+ years overall experience in BPO management.
• 6+ years of relevant leadership experience.
• Experience with US/UK processes only required.
• Graduation is mandatory.
• Must have managed 200+ FTE.

Responsibilities

• Oversee international VOICE BPO operations.
• Drive delivery excellence and client SLAs.
• Build and lead large teams across functions.

Skills

US/UK processes

People management

BPO operations

Education

Graduation

Job description

Director BPO Operations

Manage International VOICE BPO

16+ yrs overall & 6+ yrs of relevant experience.

ONLY US/UK process exp, is required

Graduation is must

Must have managed 200+ FTE

Salary upto 20 LPAA

Skills highlighted with ‘‘ are preferred keyskills

VitalTech Solutions commenced operations with the vision of providing “Vital Talent Solutions” to the establishments to support them in providing the best handpicked talent from the market to contribute in company’s growth and success.