Director Actuarial Services

Ascensus; Chennai District; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Ascensus in Chennai, India seeks a Director of Core Operations to lead multiple teams, shape operational strategies, and implement annual business plans with a focus on client satisfaction, controls, and continuous improvement. The role emphasizes executive presence in client interactions and cross-functional collaboration.

This senior leadership position requires deep experience in financial/retirement services, actuarial oversight, and regulatory compliance, with a strong track record in

Qualifications

• Bachelor’s degree in business administration, management, finance or equivalent.
• 18+ years in the financial or retirement services industry or equivalent.
• 10+ years of leadership experience.
• Experience managing large actuarial teams (40-50 members).
• Expertise in pension valuation methodologies, assumption setting, experience studies, and actuarial gain/loss analysis.
• Advanced actuarial knowledge with progress toward professional actuarial qualifications and deep expertise in U.S. Pension actuarial services.
• Strong knowledge of ERISA, IRS funding regulations, PBGC requirements, ASC 715, and GASB accounting standards.
• Proficient in actuarial tools and technologies, including ProVal, ASC, DATAIR, Excel/VBA, SQL, Power BI, and pension administration platforms
• Ability to work overtime as necessary.

Responsibilities

• Act as senior leader for clients and advisors in plan level issue situations.
• Serve as senior decision maker on escalated items.
• Develop and revise daily production reports, SLA and metrics.
• Plan and organize workflows to meet service commitments.
• Develop professional relationships with internal teams to support clients.
• Collaborate with Employer & Sponsor Services, Participant Services, Relationship Management and Sales to build services and support processes.
• Align department priorities to maximize revenues, client retention and organic sales.
• Develop project plans and teams to achieve strategy and vision.
• Produce weekly/monthly production reports and capacity analysis.
• Staffing strategies to meet business needs and service commitments.
• Document, Maintain and Revise operational workflows and Service Standards.
• Oversee day-to-day processing responsibilities.
• Maximize staffing allocations in support of the budget plan.
• Monitor and manage department expenses and revenue to meet budget.
• Identify areas of improvement within FuturePlan platform and implement improvement plans.
• Work with senior management to identify global issues and implement changes.
• Perform other duties and special projects as assigned.
• Protect client data against unauthorized access.

Skills

Leadership

Strategic planning

Relationship building

Operations management

Data analysis

Budgeting

Regulatory knowledge

Team development

Communication

Problem solving

Education

Bachelor's degree in business administration, management, finance or equivalent

Tools

ProVal

ASC

DATAIR

Excel/VBA

SQL

Power BI

Job description

Job Description:

The Director of Core Operations is responsible for leading several teams of associates and developing strong working relationships with our internal clients. This position will be involved in defining the operational strategies to efficiently meet client expectations; developing the process and implementation of an annual business plan; maintaining a high level of customer service; developing and maintaining strong operational controls; recruiting and coaching leadership staff; crafting long-term strategic planning; and creating and monitoring budgets. The Director role will drive continuous improvement and fundamentally transform the day-to-day business overseeing strategic objectives, regulatory activities, and technological innovations to better the business.

Responsibilities

Responsibilities - Serving Clients

• Act as senior leader for clients and advisors looking for executive presence in plan level issue situations.
• Serve as senior decision maker on escalated items.
• Develop, Maintain and Revise daily production reports, SLA and Metrics.
• Plan and organize workflows in order to meet operational service commitments.
• Develop professional relationships with internal teams to help support our teams and our clients.

Responsibilities - Strategic Activities

• Collaborate with internal clients Employer & Sponsor Services, Participant Services, Relationship Management and Sales to building services and support processes.
• Align department priorities to execute on business plan objectives to maximize revenues, client retention and organic sales.
• Develop project plans and teams to achieve strategy and vision.

Responsibilities - Process and Business Management

• Produce weekly/monthly production reports, metric reporting and capacity analysis.
• Develop staffing strategies for appropriate allocation of resources to meet business needs and operational service commitments/objectives.
• Document, Maintain and Revise operational workflows and Service Standards
• Oversight of the day-to-day progression of daily processing responsibilities.
• Maximize staffing allocations in support of the budget plan.
• Monitor and actively manages department expenses and revenue generating activities to meet budget.
• Identify areas of improvement within FuturePlan platform including workflows, policies, technology, products etc. Develop improvement plans, gain support and execute.
• Work with peers in the senior management team to identify global issues and opportunities for improvement, make recommendations for changes and help implement.
• Performs other duties and special projects as assigned across FuturePlan.
• Responsible for protecting and securing all client data held by FuturePlan to ensure against unauthorized access to and/or improper transmission of information that could result in harm to a client.

Responsibilities - Supervision

• Motivate, lead, and support leadership team and associates to provide excellent associate direction.
• Ensure that staff is properly trained to respond to clients in a professional and consultative manner.
• Establish and manage team deliverables, ensuring that quality and production service level objectives are consistently met or exceeded. Responsible for providing leadership and staff with constant feedback on performance and areas of improvement; this includes conducting annual performance reviews.
• Conduct regular staff meeting with leadership and teams providing updates and receiving feedback.
• Provide guidance to staff on daily basis for escalated issues.
• Develop leadership and staff expertise, ability, and experience for career pathing within FuturePlan
• Escalate awareness broad across appropriate team’s issues requiring resolution; partner with internal departments to deliver timely resolution.
• Actively seek out ways to improve associate satisfaction and deliver results.

Requirements

• Bachelor’s degree in business administration, Management, Finance or equivalent work experience
• At least 18 years’ experience in the financial or retirement services industry or comparable experience
• 10+ years of previous Leadership experience
• Experienced in managing large actuarial teams (40-50 members), overseeing resource planning, talent development, and delivery excellence across multiple projects.
• Expertise in pension valuation methodologies, assumption setting, experience studies, and actuarial gain/loss analysis. Strong leadership capabilities with a track record of coaching SMEs and strengthening quality processes, review standards, and technical proficiency.
• Advanced actuarial knowledge with significant progress toward professional actuarial qualifications and deep expertise in U.S. Pension actuarial services.
• Strong knowledge of ERISA, IRS funding regulations, PBGC requirements, ASC 715, and GASB accounting standards.
• Proficient in actuarial tools and technologies, including ProVal, ASC, DATAIR, Excel/VBA, SQL, Power BI, and pension administration platforms
• Ability to work overtime as necessary

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