Digital Technology Manager, Clienteling

Ralph Lauren; Bengaluru; On-site; INR 350,000 - 650,000; Full time

Job summary

Ralph Lauren invites a Technical Lead Manager to shape the strategy and delivery of consumer technology initiatives across mobile, backend and AI-enabled platforms. You will mentor engineers, align engineering solutions with business priorities, and drive architecture guardrails in an Agile environment.

Based in Bengaluru, you will partner with Product, Design, Architecture, DevOps and QA to release secure, scalable applications that support growth and innovation across Ralph Lauren's digital

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 8+ years in software engineering, leadership, and delivery management.
• Proven track record leading cross-functional teams in Agile environments.
• Experience shaping scalable architectures and guiding engineering principles.

Responsibilities

• Technical Leadership and Solution Ownership across consumer platforms.
• Team Leadership: mentor engineers and foster accountability.
• Delivery Management: drive multi-workstream execution and on-time releases.
• Architecture and Engineering Standards: establish guardrails and patterns.
• Cross-Functional Collaboration with Product, Design, Architecture, DevOps and QA.
• Risk, Quality, and Operational Excellence: production readiness and testing discipline.
• Enterprise Integration and Platform Enablement: align with enterprise systems and data services.
• Continuous Improvement and Innovation: modernize platforms and techniques.

Skills

Technical leadership

React Native

Node.js/NestJS

GraphQL

APIs

Cloud platforms

CI/CD

Security best practices

Agile

Mentoring

Education

Bachelor's degree

Tools

Azure AI Foundry

CI/CD tools

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

We are seeking a highly motivated Technical Lead Manager to lead the design, delivery, and continuous improvement of consumer technology solutions within the Ralph Lauren Consumer Technology division. This role combines technical leadership, people management, and hands‑on solution oversight across mobile, backend, API, integration, and AI‑enabled platforms. The individual will be responsible for shaping scalable architecture, driving engineering best practices, guiding a high‑performing team, and ensuring successful delivery of business‑critical digital initiatives.

This position requires close collaboration with Product, Design, Engineering, DevOps, QA, Architecture, and business stakeholders in an Agile environment. The ideal candidate will lead technical direction, mentor engineers, manage delivery across multiple workstreams, align engineering solutions with business priorities, and ensure applications are secure, scalable, maintainable, and integrated effectively with enterprise platforms and services.

This is an exciting opportunity to play a strategic leadership role in advancing Ralph Lauren’s digital technology landscape by building strong engineering teams, establishing technical standards, and delivering modern, high‑impact consumer solutions that support innovation and business growth.

• Technical Leadership and Solution Ownership: Lead the end‑to‑end technical direction for consumer technology initiatives, define solution approaches, establish architecture guardrails, and ensure alignment with business and platform strategy.
• Team Leadership and People Management: Mentor, coach, and support engineers across the development lifecycle, foster a culture of accountability and continuous improvement, and help build a strong, collaborative engineering team.
• Delivery Management: Drive execution across multiple workstreams, manage priorities, remove delivery blockers, and ensure high‑quality solutions are delivered on time and in line with business expectations.
• Architecture and Engineering Standards: Guide application design across frontend, backend, integration, and API layers while promoting reusable design patterns, coding standards, security, scalability, and maintainability.
• Cross‑Functional Collaboration: Partner closely with Product, Design, Architecture, DevOps, QA, and business stakeholders to translate goals into actionable technical plans and successful releases.
• Risk, Quality, and Operational Excellence: Oversee technical risk management, code quality, testing discipline, production readiness, and support models to ensure resilient and reliable application performance.
• Enterprise Integration and Platform Enablement: Ensure solutions integrate effectively with enterprise systems, data services, and AI‑enabled capabilities while supporting long‑term platform evolution.
• Continuous Improvement and Innovation: Identify opportunities to improve engineering practices, accelerate delivery, modernize platforms, and introduce technologies that enhance business value and user experience.

Technical Skills

• Strong experience leading the design and delivery of scalable digital applications across frontend, backend, API, and integration layers.
• Solid understanding of modern application architecture, system integration patterns, security principles, and performance optimization across enterprise environments.
• Experience guiding engineering teams working with technologies such as React Native, Node.js/NestJS, GraphQL, APIs, and cloud‑based platforms.
• Ability to review technical designs, influence architectural decisions, and ensure solutions are maintainable, scalable, and aligned to business requirements.
• Working knowledge of CI/CD pipelines, observability, testing strategies, release management, and secure software development practices.
• Experience with enterprise integrations, service orchestration, and collaboration across platform, infrastructure, and business teams.

AI Integration

• Awareness of AI‑enabled platforms such as Azure AI Foundry and the ability to evaluate, guide, and govern the adoption of intelligent capabilities within enterprise applications.

Collaboration & Professional Experience

• Proven ability to lead cross‑functional teams in an Agile environment and communicate technical strategy, delivery status, and solution trade‑offs clearly to both technical and non‑technical stakeholders.
• Experience mentoring engineers, supporting career development, conducting technical reviews, and driving engineering excellence across teams.
• Strong professional experience managing delivery across development, testing, deployment, production support, and continuous improvement initiatives.

Quality, Testing & Delivery

• Experience establishing quality standards, reviewing testing strategies, managing technical debt, and driving reliable delivery practices across teams.
• Knowledge of production support models, release governance, application security, operational readiness, and engineering processes that support stable and scalable delivery.
• Bachelor’s degree and 8+ years of relevant professional experience in software engineering, technical leadership, and delivery management, including experience leading cross‑functional engineering teams.