Digital Product Manager -VP

Barclays Capital; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Barclays is seeking a Senior Digital Product Owner for Digital Help & AI to own and enhance the Digital Help experience across the mobile banking app and digital channels. You will drive strategy, partner with marketing, technology and design teams, and steer prototypes and launches aligned with customer needs.

The role requires leadership in product discovery, stakeholder collaboration, and risk management, with a focus on delivering measurable improvements in usage, satisfaction, and value.

Qualifications

• Market research to understand customer needs, pain points, and trends.

Responsibilities

• Execute market research to understand customer needs, pain points, and emerging trends to support profitability, market size and product positioning.
• Collaborate with stakeholders across departments to generate innovative product ideas and prototypes.
• Develop concepts and specifications defining features, UI, technical specs and potential revenue models.
• Evaluate technical feasibility, legal compliance, and risks of new product development and launch.
• Monitor market trends and gather feedback via prototypes, user testing and beta programs.
• Manage comprehensive launch plans and deployments including timelines, marketing, training and comms.
• Track adoption, usage, customer satisfaction and revenue to assess performance against goals.

Skills

Digital product strategy

Stakeholder collaboration

User research

Leadership

Job description

Job Description

Purpose of the role

To manage and drive the innovation strategy to meet customer needs and ensure the bank's long-term success and competitive edge.

Accountabilities

Execution of market research to understand customer needs, pain points, and emerging trends to support the analysis of profitability, market size and positioning for new products compared to existing offerings, and to identify opportunities for diversification to gain a competitive advantage.

Collaboration with stakeholders across departments and teams including marketing, sales, technology, engineers, designers etc to generate innovative and feasible product ideas and prototypes for testing aligned with customer needs and strategic goals.

Development of concepts and specifications which define features, functionalities, target market, user interface, technical specifications and potential revenue models of new products.

Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.

Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product before launch.

Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.

Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction, and revenue generation to assess the product's performance against set goals.

Vice President Expectations

To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalated breaches of policies/procedures..

If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..

If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..

OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..

Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.

Manage and mitigate risks through assessment, in support of the control and governance agenda.

Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.

Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.

Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.

Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.

Adopt and include the outcomes of extensive research in problem solving processes.

Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Join us as a Senior Digital Product Owner - Digital Help & AI at Barclays where you'll be responsible for owning and enhancing the Digital Help experience across the mobile banking app and digital channels, with a focus