Digital Product Manager - Loyalty [T500-29541]

Albertsons Companies India; Bengaluru; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Albertsons Companies India is seeking a Loyalty Product Manager to develop engaging, profitable loyalty programs focused on customer segmentation and retention. You will work with Senior Product Managers and cross-functional teams to drive strategy, planning, and execution across geographies.

The role emphasizes collaborating with marketing, shopper experience, and engineering to integrate loyalty initiatives into broader business campaigns and ensure customer satisfaction.

Qualifications

• 6–9 years of product management experience, preferably in e-commerce or grocery.
• Strong UX understanding and collaboration with design teams.
• Proven ability to write detailed PRDs and user stories.
• Experience launching and optimizing digital products.
• Analytical mindset with experience in A/B testing and data-driven decisions.
• Strong communication and stakeholder management in global teams.

Responsibilities

• Define and segment customer groups, develop targeting strategies.
• Monitor customer feedback, industry trends and competitive landscape to improve programs.
• Analyze program performance and make data-driven decisions to enhance the program.
• Collaborate with marketing, shopper experience and other functions within the organization to integrate loyalty programs into wider business strategies and campaigns.
• Coordinate with program management and engineering teams across geographies to ensure proper execution, ensure program compliance with legal and ethical standards.
• Define and execute the product roadmap.
• Partner with UX designers to create intuitive and engaging Loyalty interfaces.

Skills

Product management

A/B testing

Data-driven decisions

UX collaboration

Cross-functional collaboration

Stakeholder management

Marketing alignment

Job description

As a leading food and drug retailer in the United States, Albertsons Companies, Inc. (ACI) operates over 2,200 stores across 34 states and the District of Columbia. Our well-known global banners, including Albertsons, Safeway, Vons, Jewel-Osco and others. Our success is built upon a united team approach, driven by the desire to understand and enhance the customer experience. This customer-centric focus not only inspires innovation but has also led to remarkable achievements across our digital platforms and omnichannel strategies. By constantly pushing the boundaries of retail, we have transformed shopping into an experience that is not just easy and efficient, but also fun and engaging. Over the past year, we have taken bold, strategic steps to migrate and modernize our enterprise data hub on Google Cloud, revolutionizing our data capabilities, thus becoming the first fully cloud-based grocery tech company.

About Tech Hub in India:

Albertsons Companies India (ACI India) is part of Albertsons Companies Inc. global workforce. As Albertsons' first significant strategic investment in India, it serves as a collaborative hub, supporting Albertsons in driving innovation and efficiency across Technology, Digital, and other key business functions. The employees at the India GCC will play a pivotal role in enhancing the company's digital transformation, customer engagement, and operational excellence.

The Loyalty Product Manager is responsible for developing an engaging, profitable, and customer-centric loyalty program. The ideal candidate will have a keen understanding of customer behaviors and be adept at customer segmentation, targeting, acquisition and retention strategies.

The Loyalty Program Manager will be instrumental in enhancing customer loyalty and engagement, driving increased repeat business.

The role involves assisting Senior Product Managers/Business stakeholders in strategic planning and exceptional attention to detail and focus on execution. This role will also involve working with cross collaboration teams to develop, implement, and manage customer loyalty programs to increase customer retention and improve customer satisfaction.

Responsibilities:

• Define and segment customer groups, develop targeting strategies
• Monitor customer feedback, industry trends and competitive landscape to improve programs
• Analyze program performance and make data-driven decisions to enhance the program
• Collaborate with marketing, shopper experience and other functions within the organization to integrate loyalty programs into wider business strategies and campaigns
• Coordinate with program management and engineering teams across geographies to ensure proper executionEnsure program compliance with legal and ethical standards
• Define and execute the product roadmap
• Partner with UX designers to create intuitive and engaging Loyalty interfaces.

Experience Required:

• 6-9 years of product management experience, preferably in e-commerce, grocery, or
• Strong understanding of UX principles and experience working closely with design teams.
• Proven ability to write detailed product requirements and user stories.
• Experience in launching and optimizing digital products
• Analytical mindset with experience in A/B testing, user research, and data-driven decision-making.
• Strong communication and stakeholder management skills, especially in a global team environment.