Digital HR Analyst

McCain Foods; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Accommodations during recruitment

Accessible employer

Job summary

McCain Foods India seeks a Digital HR Analyst to support design, configuration, testing, and optimization of HR technology systems, focusing on system functionality, access governance, and ongoing enhancements.

This role requires hands-on HR technology experience, strong communication, and project management skills to drive seamless HR processes, automation opportunities, and smooth system releases in the Gurgaon location.

Qualifications

• 3–5 years of hands-on HR technology or business analyst experience.
• Certification in HR platforms such as UKG Workforce Pro, ServiceNow, Phenom or SuccessFactors is preferred.
• Strong understanding of HR processes including employee lifecycle, onboarding, timekeeping and talent management.

Responsibilities

• Own the UAT lifecycle for enhancements, including test script development and validation.
• Configure and maintain HR systems with precision, including roles, workflows and security.
• Serve as escalation point for complex system issues, coordinating with IT and vendors.
• Identify opportunities for automation in HR processes and design workflow logic.
• Support system releases with impact assessments and change management activities.

Skills

HR technology

Business analysis

Stakeholder communication

Root cause analysis

UAT coordination

Tools

UKG Workforce Pro

ServiceNow

Phenom

SuccessFactors

Job description

Job Description:

Position Title: Digital HR Analyst

Position Type: Regular - Full-Time

Requisition ID: 41957

Role Overview

The Digital HR Analyst supports the design, configuration, testing, and optimization of HR technology systems whether through hands on implementation or strong business partnering with Technology resources. This role focuses on system functionality, access governance, elevated troubleshooting, and continuous enhancement.

This role is ideal for someone with strong hands‑on HR technology experience, playing a larger role in system configuration of HR processes, can communicate strongly to ensure HR needs translate into sound system logic and influence design, enjoys working cross functionally and has strong project management skills.

Driving Technology Advancement

• Appropriately solve HR problems with sustainable technical solutions in line with HR strategy, proactively managing impacts across systems, people and process.
• Configure and maintain HR systems according to requirements, updating settings, foundational data, workflows and security roles with precision.
• Serve as a key escalation point for complex system issues, partnering with IT and vendors to troubleshoot and resolve root causes.
• Own the full UAT lifecycle for their enhancements, including test script development, tester coordination, and validation that system updates support accurate and efficient business processes. Documents results, mitigates risks before deployment, identifies change impacts requiring communication or training, and surfaces process gaps to guide future enhancements.
• Identify opportunities for automation in HR processes and helps design and test workflow logic.
• Support system releases to ensure smooth deployment of mandatory and optional changes; identifying and mitigating impacts, sharing recommendations, and assisting with change management efforts,

Access Management

• Configure role‑based access structures approved via governance or partners with necessary resources to do so, defining permission logic in line with the role.
• Partner with IT to align HR systems with enterprise security standards.

User Enablement

• Keep clear and consistent technical documentation, job aids and user guides updated, ensuring relevance and health of HR technology content.
• Contributing content to, and answering questions from, Digital Training initiatives to support HR staff in interacting with our technology.

Cross Functional Collaboration

• Provide expert input on system capabilities, constraints, and configuration options related to prioritized strategic initiatives.
• Facilitate working sessions to gather requirements, validate designs, and resolve issues where required.
• Represent HR in digital or process improvement initiatives as a subject matter contributor.

Qualifications

Required

• 3-5 years of hands‑on HR Technology or business analyst experience.
• Certification in one or more of our key HR platforms (Time and attendance platform (UKG Workforce Pro is Preferred) and ServiceNow, Phenom, SuccessFactors).
• Strong understanding of HR processes (employee lifecycle, onboarding, timekeeping, talent management, performance, etc.)
• Proven ability to identify and manage change impacts of technology redesign.
• Strong ability to analyze issues, conduct root cause analysis and provide technically sound and sustainable solutions to problems, proactively mitigating impacts.
• Strong communication skills and ability to work with cross functional teams.
• Analytical mindset with attention to detail.
• Enhancement coordination from facilitating requirement building for large process areas, design blueprinting, configuration, unit testing, user acceptance testing, change, deployment, operationalization.

Nice to Have

• Experience working in an agile manner, i.e. sprint‑based execution.
• Experience using Agile tools to track work.

What Success Looks Like

• System changes deployed smoothly with fewer defects and minimal post‑release issues because validation is thorough and aligned with business processes.
• Recurring issues trend downward because root causes are being addressed.
• UAT cycles run efficiently, with clear scripts, coordinated testers, and well documented results. Defects are caught early, reducing rework and preventing production disruptions.
• Adoption improves because systems are configured to meet broad business problems, have sustainable solutions the support HR processes, there are fewer process breakdowns and increased user experience.
• SOPs, test scripts and configuration notes are current, reducing knowledge gaps, streamlining project discovery and operations are more predictable/scalable.
• You are recognized as a trusted problem solver and reliable partner who understands both HR processes and technology.

McCain Foods is an equal opportunity employer. As a global family‑owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), let us know and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.

Job Family: Information Technology

Division: Global Human Resources

Department: Digital HR Operations

Location(s): IN - India : Haryana : Gurgaon

Company: McCain Foods(India) P Ltd

Requirements: