Digital Functional Expert, B2B Portal

Opella; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Opella is seeking a Digital Functional Expert to lead the B2B Commerce Salesforce initiatives. You will work within the Digital Growth hub to deliver digital analysis and expert guidance across CRM, B2B Portal, and marketing automation, coordinating with Product Owners, Business processes, and technical teams.

You will write user stories, refine the product backlog, ensure alignment on design and acceptance criteria, and train teams on new portal features.

Qualifications

• Bachelor’s or advanced master’s degree in business or engineering.
• At least 3 years’ experience delivering Salesforce projects.
• Excellent written and verbal communication.
• Salesforce certifications: Administrator, Sales Cloud Consultant, Business Analyst, B2B commerce.
• Familiar with Agile/continuous improvements.
• Knowledge of application design and integration.

Responsibilities

• Lead B2B implementation on Salesforce B2B Commerce and satellites.
• Be the expert interlocutor between Product Owners, Business process owner, Solution Leads & the Technical teams.
• Collect product-related enhancement requests and include them in cross-application vision.
• Lead B2B problem management to improve end user experience.
• Write B2B user stories and align with technical design and acceptance criteria.
• Review solutions, adoption and improvements.
• Groom and refine Salesforce product backlog with stakeholders.
• Describe and illustrate functional designs with justifications.
• Collaborate with cross-CoE teams for alignment and integration of new features.
• In charge of B2B product testing functional scripts.
• Prepare & maintain training documentation related to B2B portal solutions.
• Contributes to Operational excellence and root-cause analysis.

Skills

Communication skills

Agile/continuous improvement

Salesforce knowledge

Application design

Education

Bachelor’s or advanced master’s degree in business or engineering

Tools

Salesforce Admin

Sales Cloud Consultant

Business Analyst

B2B Commerce

Job description

Job title : Digital Functional Expert, B2B Portal

• Location : Hyderabad

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide - and counting.

At the core of this mission is our 100 loved brands , our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

B Corp certified in multiple markets , we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.

About the job

The Digital Functional Expert will join the Digital Growth hub teams, which is part of the Consumer Healthcare Digital Business Solutions supporting Commercial, Marketing, M&S, Support functions and Science. This team is responsible for managing the worldwide solution portfolio, roadmap and projects around these Commercial & marketing areas. This includes a wide range of applications that need to be correctly integrated with both Sanofi business functions and external partners to allow best in class Commercial operations. In particular, Salesforce led solutions such as CRM, B2B Portal, Marketing automation.

Main responsibilities

The B2B Product team is looking for a Digital Functional Expert who ishands‑on, engaged, and an avid learner. Their goal will be to deliver digital analysis and expertise to the digital technology solutions that compose our application portfolio.

About you

• Lead the B2B implementation on Salesforce B2B Commerce & satellites solution
• Be the expert and privileged interlocutor on the B2B topics between Product Owners, Business process owner, Solution Leads & the Technical teams,
• Collect Product related enhancement requests, challenge and qualify them and ensure they’re included in the cross-application vision,
• Lead B2B problem management workstream - identify key issues & irritants of the solution and find ways to improve the end user experience,
• Write B2B specific user stories, ensure that the alignment with the technical teams on the technical design and on acceptance criteria’s with local teams,
• Review solutions, adoption and recommend improvements
• Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project,
• Describe and illustrate functional designs with appropriate justifications,
• Collaborate with cross-CoE teams, including Delivery, Product, Testing, Architecture, Support to ensure alignment and integration of new features or processes within Salesforce solutions
• In Charge of B2B Product testing functional scripts
• Prepare & maintain Training documentations related to B2B portal solutions usage
• Contributes actively to Operational excellence: facilitating risk management and conducting/contributing to Problem root causes analysis, support L3 on problem solving.

Required Qualifications and Background

• Bachelor’s or advanced master’s degree in business or engineering
• At least 3 years’ experience in delivering Salesforce projects,
• Excellent communication skills, written, verbal, and interactive when online,
• Minimum Salesforce certified:
  • Administrator
  • Sales Cloud Consultant
  • Business Analyst
  • B2B commerce
• Is familiar with continuous improvement/Agile techniques
• Has application design and integration knowledge (plus)

Knowledge, Skills, and Abilities Required

• A pro-active personality, with a can-do attitude,
• Excellent relationship-building skills,
• Previous experience in FMCG or FMCH is a plus
• Knowledge on commercial processes is a plus
• Attention to details and excellent analytical skills
• Available and responsive to question, clarifications and instructions
• Ability to tailor communication to multiple audiences at all levels
• A self-starter, experienced in leading projects or delivery work streams
• Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence

Why us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:

All In Together: We keep each other honest and have each other’s backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.

www.opella.com/en/careers