Digital Client Service Associate

Fairygodboss; Mumbai; On-site; INR 3,000,000 - 5,200,000; Full time

Job summary

JPMorganChase's Commercial & Investment Bank unit seeks an experienced client onboarding and enablement lead to oversee end-to-end onboarding for external clients across multi-asset electronic trading workflows.

You will onboard clients on Bloomberg, Tradeweb, MarketAxess, FXall, 360T and coordinate connectivity, testing, and go-live readiness with internal and external stakeholders, providing production oversight in a high-availability environment.

Qualifications

• 7+ years of experience in electronic trading client service or enablement.
• People leadership experience, coaching and onboarding.
• Strong understanding of multi-asset electronic trading enablement and risk controls.
• Experience onboarding on Bloomberg, Tradeweb, MarketAxess, FXall, 360T.
• Strong analytical capability with large datasets and reporting.
• Proven project management skills with multiple stakeholders.
• Excellent communication and presentation abilities.
• Detail-oriented with disciplined control mindset in high-pressure environments.

Responsibilities

• Lead end-to-end client onboarding and enablement for external clients across multi-asset electronic trading workflows.
• Onboard and support clients on Bloomberg, Tradeweb, MarketAxess, FXall, 360T, and other venues as required.
• Coordinate connectivity setup, permissions, testing, and go-live readiness with internal and external stakeholders.
• Provide production oversight for client and platform services in a high-availability support model.
• Triage issues raised by Front Office, Middle Office, Back Office, and clients; elevate appropriately and drive resolution.
• Own active-incident communications internally and externally as appropriate, providing timely updates, ETAs, and post-incident follow-up.
• Execute key control reconciliations, manage exceptions, and uphold quality control standards across processes.
• Ensure KPIs and SLAs are met; perform root-cause analysis for breaches and implement corrective action plans.
• Produce and enhance management reporting with trend analysis and commentary.
• Analyze large datasets to diagnose problems, quantify impact, and track improvement outcomes.
• Drive automation, standardization, stakeholder engagement, and team leadership through forums, mentoring, and training.

Skills

End-to-end onboarding

Electronic trading enablement

Multi-asset experience

Stakeholder coordination

Data analysis

Project management

Communication skills

Leadership

Incident management

Automation awareness

Job description

Job Responsibilities:

• Lead end-to-end client onboarding and enablement for external clients across multi-asset electronic trading workflows.
• Onboard and support clients on Bloomberg, Tradeweb, MarketAxess, FXall, 360T, and other venues as required.
• Coordinate connectivity setup, permissions, testing, and go-live readiness with internal and external stakeholders.
• Provide production oversight for client and platform services in a high-availability support model.
• Triage issues raised by Front Office, Middle Office, Back Office, and clients; elevate appropriately and drive resolution.
• Own active-incident communications internally and externally as appropriate, providing timely updates, clear estimated times to resolution, and post-incident follow-up.
• Execute key control reconciliations, manage exceptions, and uphold quality control standards across processes.
• Ensure key performance indicators and service level agreements are met; perform root-cause analysis for breaches or errors and implement corrective action plans.
• Produce and enhance management information reporting and performance reporting with trend analysis and management-ready commentary.
• Analyze large, complex datasets to diagnose problems, quantify impact, and track outcomes of improvement initiatives.
• Drive automation, standardization, stakeholder engagement, and team leadership through forums, escalation support, mentoring, hiring, training, and knowledge and coverage planning.

Required qualifications, skills, and capabilities:

• 7+ years of relevant experience in electronic trading client service and enablement, Middle Office operations, or similar roles.
• People leadership experience (formal or informal), including coaching, workflow management, training and onboarding, and driving consistent execution in production.
• Strong understanding of multi-asset electronic trading enablement, connectivity and permissions, and operational risk and controls in a high-availability support model.
• Demonstrated experience supporting and onboarding on Bloomberg, Tradeweb, MarketAxess, FXall, 360T, or comparable platforms.
• Strong analytical capability, including handling large datasets, producing management information reporting and performance reporting, performing trend analysis, and communicating insights and actions to management.
• Strong project management skills, including managing multiple stakeholders and delivering under tight timelines.
• Excellent communication and presentation skills, including leading calls, driving cross-functional resolution, and engaging with external clients.
• Detail-oriented, disciplined control mindset with the ability to operate in a fast-paced, high-pressure environment.

Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.