Digital Asset Coordinator

ICP; Mumbai; On-site; INR 4,00,000 - 6,00,000; Full time

Job summary

A leading digital management services provider in Mumbai is seeking a dedicated team member to manage digital assets and enhance quality within operations. This role involves delivering training, maintaining asset integrity, and promoting best practices across all user groups. The ideal candidate should demonstrate strong attention to detail, excellent communication skills, and the ability to work both independently and collaboratively. A background in media or digital asset management is preferred but not required, and opportunities for professional growth are abundant.

Responsibilities

• Deliver system and user training.
• Raise incident tickets to technical support.
• Promote best practices in the DAM platform.
• Audit files and metadata entries.
• Respond to end user inquiries.

Skills

Attention to detail

Verbal and written communication

Microsoft Office skills

Understanding of media channels

Multi-tasking

Independent and collaborative work

Flexibility

Education

1-2 years industry experience in media or digital asset management

1-2 years experience with digital asset management systems

Job description

About the role

This role will focus on Digital Asset Management services as an integral function in day-to-day asset management operations. You will manage, enrich and quality assure assets across brands/products, host user training sessions, and share industry best practices and user queries.

KEY RESPONSIBILITIES:

• Deliver system and user training
• Raise incident tickets to technical support
• Promote best practices and the DAM platform across all user groups
• Escalate issues or questions to appropriate team member for resolution
• Entry, tagging and quality assurance of incoming assets for global distribution platforms
• Audit files and metadata entries for completion and proper organization
• Follow operational procedures to complete tasks in a timely manner
• Respond and investigates end user inquiries and requests

KEY ATTRIBUTES:

• Authenticity – Being present, honest and sincere goes a long way.
• Compassion – Doing the right thing means driving connection within our community and caring for one another.
• Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP!
• Providing the Right Resources – Always find a way, you are incredibly capable.
• Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.
• Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.
• Partnership – Collaboration, respecting one another and aligning your roles and responsibilities are a must.
• Creative Thinking – Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.

KEY SKILLS:

• Rigorous attention to detail when performing process-oriented tasks
• Solid verbal and written communication
• Strong Microsoft Office skills, particularly with large data sets in Excel
• Good understanding of media channels, and file formats used by the client
• The ability to multi-task with an interest in all aspects of the role
• Able to work both independently and as a part of a world-class team
• Media and technology agnostic, while displaying an affinity and passion for the industry
• Ability to follow a structured process while being flexible when circumstances require change and adaptation
• Able to work both independently and as a part of a world class team

EXPERIENCE/EDUCATION:

• 1-2 years industry experience in media, digital asset management, librarian sciences or archives preferred but not required
• 1-2 years experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required