Desktop Support Specialist – APAC

Monster Energy; Maharashtra; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Monster Energy in India is seeking a Desktop Support Analyst for the APAC region. You will provide hands-on and remote technical support, covering hardware, software, iOS/Android devices, and AV tech.

You will own the end-user device lifecycle, provisioning, onboarding, and secure disposal, coordinating with ServiceNow and IT teams. The role requires 1–3 years in desktop support, 3–5 years across multiple countries, and strong English.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or a related field.
• 1–3 years of desktop support or similar IT role in enterprise settings.
• 3–5 years of experience supporting users across multiple countries.
• Fluent in English; strong communication skills.
• Experience with AV and Microsoft Teams Rooms is preferred.

Responsibilities

• Provide onsite and remote technical support to APAC employees.
• Diagnose and resolve hardware, software, and device issues across Windows, macOS, iOS, and Android.
• Manage devices lifecycle using Intune, Autopilot, and enrollment processes.
• Support Microsoft 365 apps, user accounts, MFA, and identity services.
• Maintain asset inventory in ServiceNow and assist with procurement and onboarding.

Skills

Desktop support

ServiceNow ITSM

Asset management

Microsoft 365

Intune

Windows Autopilot

Apple device mgmt

English fluency

Education

Bachelor's degree in Information Systems or Computer Science

Tools

Microsoft Intune

Windows Autopilot

Apple Device Management

Microsoft 365 Apps

Job description

About Monster Energy

Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the gamechangers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become on along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

About Monster Energy

Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the gamechangers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become on along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

A Day In The Life

As a Desktop Support Analyst - APAC, you'll be the front-line force keeping our teams powered up and connected across the region. You'll deliver hands-on and remote technical support, tackling everything from hardware and software issues to mobile devices and AV technology. When challenges are escalated from the Service Desk, you'll jump in, troubleshoot fast, and drive solutions that keep the business moving. You'll own the end-user device lifecycle from end to end, provisioning and configuring new equipment, supporting employee onboarding, and ensuring secure recovery and disposal of assets. Partnering with users, vendors, the Service Desk, and global IT teams, you'll help maintain accurate asset records in ServiceNow and deliver a seamless, high-performance support experience across every APAC location. No matter where our employees are, you'll make sure they have the tools and support they need to perform at their best.

The Impact You'll Make

• Provide onsite, hands-on technical support to Monster Energy employees in the India office and remote support to users across APAC, resolving incidents and service requests escalated from the Service Desk by priority and SLA in ServiceNow.
• Diagnose, repair and resolve hardware, software and peripheral issues on Windows and macOS computers, iOS and Android devices, printers and related equipment.
• Image, deploy and configure end-user devices using Microsoft Intune, including Windows Autopilot and Apple device enrollment, and configure and replace mobile devices in coordination with users and wireless carriers.
• Manage the full device lifecycle, including new-hire setups, hardware refreshes, retrievals, reassignments and secure disposal, and support onboarding and offboarding by preparing equipment, accounts and access and giving new hires an orientation on IT tools.
• Support Microsoft 365 applications, and manage user accounts, group memberships, access and MFA in Active Directory and Microsoft Entra ID.
• Set up and support meeting rooms, audio/visual equipment and Microsoft Teams Rooms devices, including executive and event support.
• Troubleshoot local wired, Wi-Fi and VPN connectivity issues, identify and elevate major incidents under incident management procedures, and work with the Network, Infrastructure and global IT teams on escalations.
• Keep an accurate inventory of IT equipment, spares and software licences in ServiceNow, manage local IT stock and storage, and coordinate with local vendors and service providers for hardware procurement, warranty repairs and onsite services.
• Document troubleshooting steps and resolutions in ServiceNow, create and update English knowledge base articles, and train end users on company devices, applications and self-service tools.
• Take part in IT projects such as hardware refreshes, OS upgrades and office openings or relocations; travel to other APAC offices as needed; provide occasional after-hours or weekend support; and follow IT, security and local data privacy policies.

Who You Are

• Flexible to work 6:30 AM to 3:30 PM IST, Monday through Friday, ensuring seamless support coverage across multiple time zones and maintaining service availability during designated support hours.
• Prefer a Bachelor's Degree in the field of -- Information Systems, Computer Science, or a related field
• Additional Experience Desired: Between 1-3 years of experience in Desktop support, or similar hands-on IT role in an enterprise environment
• Additional Experience Desired: Between 3-5 years of experience in supporting users across multiple countries
• Computer Skills Desired: ServiceNow ITSM and asset management. Microsoft Intune, Windows Autopilot, and Apple device management (macOS and iOS). Microsoft 365
• Preferred Certifications: CompTIA A+, ITIL 4 Foundation, and/or Microsoft certifications (e.g., Microsoft 365 Certified: Endpoint Administrator Associate) preferred
• Additional Knowledge or Skills to be Successful in this role: Fluent in English preferred. Experience supporting audio/visual and Microsoft Teams Rooms equipment. Lenovo and Apple business systems knowledge a plus

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