Desktop support engineer

JobItUs; Mumbai; On-site; INR 3,00,000 - 6,00,000; Full time

Job summary

A technology support company is looking for an IT Support Specialist in Mumbai, responsible for providing first-line technical support for desktop systems, diagnosing issues, and managing user accounts. The ideal candidate should be proficient in hardware, software, and network troubleshooting. This role requires strong communication skills to assist end-users and participate in IT projects.

Responsibilities

• Provide first-line support for desktop and laptop hardware.
• Diagnose and resolve technical issues related to hardware and software.
• Install, configure, and maintain desktop systems and software.
• Perform software updates and system patches to ensure security.
• Set up and configure new workstations for employees.
• Provide remote and on-site support to end-users.
• Manage user accounts and permissions for internal systems.
• Troubleshoot and resolve email, printing, and connectivity issues.
• Maintain inventory of desktop hardware and software.
• Document technical issues and solutions in a knowledge base.
• Collaborate with IT teams to resolve issues promptly.
• Provide training to end-users on system functionality.
• Participate in projects related to system upgrades and migrations.

Job description

Key Responsibilities:

• Provide first-line support for desktop and laptop hardware, operating systems, and software applications.
• Diagnose and resolve technical issues related to computer hardware, software, network, and peripherals.
• Install, configure, and maintain desktop systems, software, and hardware.
• Perform software updates and system patches to ensure that devices are up to date and secure.
• Set up and configure new workstations for employees, including installing operating systems, applications, and security software.
• Provide remote and on-site support to end-users, answering questions and troubleshooting issues via phone, email, and in-person.
• Manage user accounts and permissions for internal systems and applications.
• Troubleshoot and resolve issues with email, printing, connectivity, and network services.
• Maintain and track inventory of desktop hardware, peripherals, and software.
• Document technical issues, solutions, and changes in a knowledge base.
• Collaborate with IT teams to ensure that all issues are resolved in a timely manner.
• Provide training and guidance to end-users regarding system functionality and best practices.
• Participate in projects related to system upgrades, migrations, and new software implementations.