Desktop Support Engineer

HP; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

HP in Mumbai is seeking a Desktop Support Engineer to engage with customers, perform installations, maintenance, and repairs on equipment, and deliver standardized services that meet established quality benchmarks.

You will troubleshoot IT infrastructure issues, document work orders, support on-site break-fix activities, and share technical information with colleagues and clients while adhering to guidelines and confidentiality.

Qualifications

• High School Diploma or GED or equivalent experience.
• 0–2 years of work experience, preferably with HP products in customer support or on-site service.

Responsibilities

• Engages with customers to enhance satisfaction by clarifying needs and meeting them.
• Performs installations, maintenance, and repairs on customer equipment following standards.
• Delivers standardized services that meet quality benchmarks.
• Analyzes IT issues and maintains documentation for work orders and inventory.
• Provides on-site support for break-fix activity and assists third-party providers.
• Keeps up with processes, shares information with colleagues, and maintains confidentiality.

Skills

Customer Support

On-site Service

Technical Troubleshooting

Documentation

Education

High School Diploma / GED

Tools

Networking basics

Enterprise Systems

Servers

Job description

Desktop Support Engineer

Job Summary

• This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks. The role performs installations, maintenance, and repairs on customer equipment according to industry standards. The role ensures quality services, analyzes IT issues, maintains documentation, and provides site support. The role also acquires skills, adheres to guidelines, supports plans, and performs assigned tasks while maintaining confidentiality.

Responsibilities

• Engages in interactions with customers in adherence to established procedures, aiming to ascertain and enhance customer satisfaction by clarifying their needs and ensuring they are met.
• Conducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices.
• Delivers standardized services that meet established quality benchmarks.
• Leverages data from reliable sources to ensure precise alignment with customer product requirements.
• Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
• Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
• Provides site support for customer break fix activity and provides technical assistance to third-party and channel authorized service providers.
• Acquires job skills and completes routine assignments/tasks, adhering to guidelines, and ensuring confidentiality in all dealings with company data.
• Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
• Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

Preferred Certifications

NA

Knowledge & Skills

• Automation
• Chemistry
• Commissioning
• Customer Relationship Management
• Customer Support
• Electrical Engineering
• Electromechanics
• Electronics
• Environment Health And Safety
• Field Service Management
• Hand Tools
• Key Performance Indicators (KPIs)
• Operating Systems
• Preventive Maintenance
• Process Improvement
• Safety Standards
• Technical Services
• Technical Support
• Technical Training
• Test Equipment

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts own work and acts as a team member by providing information in support of team efforts.

Complexity

• Works on assignments that are routine in nature where limited judgment and/or minimal problem resolution is required.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Schedule

Full time

Shift

First Shift (India)

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”