Deputy Vice President - CCM Operations

SBI Card

Gurgaon

On-site

INR 900,000 - 1,300,000

Full time

11 days ago

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Benefits offered by this job

Wellness program

Rewards & recognition

Diverse team culture

Gender neutral policy

Health benefits

Learning & development

Job summary

SBI Card seeks a seasoned professional to lead pre- and post-acquisition operations for corporate clients across all products. You will collaborate with development partners and stakeholders to ensure SLAs and business requirements are met, while ensuring compliance with legal, regulatory and AML/KYC standards.

You will also drive process improvements, coordinate audits, and manage key accounts, contributing to a seamless end-to-end corporate service experience.

Qualifications

Understanding of banking and financial domain.
Understanding of commercial cards.

Responsibilities

Oversee pre- and post-acquisition corporate onboarding and account processing.
Manage CCPM/CCP delivery and KYC renewals for entities and individuals.
Define SOPs for rebates and invoice processing with stakeholders.
Oversee corporate remittance and reconciliation per SLA.
Track spend data with Analytics and Finance; compare actual vs budget.
Act as Key Account Manager for servicing corporate clients.
Drive SME program metrics to meet operational SLAs.
Lead digital customer experience initiatives based on feedback.
Address audit queries and implement regulatory/compliance changes.
Ensure compliance with AML, KYC, RBI regulations, ROC filings.
Review communications like sanction letters and security releases.
Lead technology/process improvement projects and document compliance.

Skills

Verbal and written communication

Process Orientation

Analytical and Problem Solving skills

Teamwork and Collaboration

Education

Graduate / Post Graduate in any stream

Job description

Job Description:

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for leading the pre & post-acquisition operational services for corporate clients for all offered products. The person will have to lead the projects and interact with various development partners, stakeholders to ensure that service level objectives/business requirements are met. This role will also be responsible for process adherence/change/implementation to any regulatory/Legal/Compliance/Credit requirements for corporate legal entities and is also accountable for handling audits for corporate operations.

Role Accountability

Drive Corporate operation and service excellence for Pre & Post Acquisition by overseeing corporate onboarding, new account processing, corporate renewals, CCPM/Individual Card delivery, KYC Renewal fulfillment for both Legal entities & individuals
Outline a strong Rebate & Invoice processing for corporate clients by defining SOP with inputs from different stakeholders by enhancing customer-facing features or process improvement, drive timeliness and accuracy including in reconciliations
Oversee the corporate remittance and reconciliation process and drive adherence to timelines, accuracy and deliverables as per SLA
Drive consistency in Purchase Requisition, provisioning expense for corporates by measuring spends data in partnership with the Analytics and Finance team and comparing variance between actual and budgeted
Act as a Key Account Manager for servicing and operational needs of key Corporate Clients
Drive and measure the key metrics for the SME Program and deliver results by meeting operational SLAs
Drive strategic initiatives to enable end-to-end digital customer experience by accessing customer concerns, experience gaps / delays
Respond to all audit queries and drive regulatory, Audit changes through the system and have complete solutions built-in
Drive, implement change and ensure Compliance with all aspects of Corporate such as legal agreements, constitutional documents, AML, KYC, Tax and RBI regulations, CERSAI Registration & KYC renewal, Bank Guarantee, filing of charges with ROC
Review all communications such as Sanction letters, Security releases or Invocation letters, etc.
Lead projects for technology / process improvement
Ensure process documentation and compliance adherence