Deputy Relationship Manager-Housing Loans

Ujjivan Small Finance Bank

Bengaluru

On-site

INR 600,000 - 860,000

Full time

33 hours ago

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Job summary

Ujjivan Small Finance Bank in Bengaluru is looking for a Deputy Relationship Manager-Housing Loans to drive acquisition, manage relationships, and ensure timely loan processing and collections. The role requires engaging with customers, evaluating leads, and cross-selling banking products within policy.

You will visit customers and coordinate with various internal teams to grow HL portfolios. The position expects 2-4 years in banking or asset products sales, and involves travel within the

Qualifications

Graduate, preferably in commerce and related streams
Preferred experience of 2-4 years in banking, asset products sales or collection
Knowledge of Banking sector
Knowledge on individual lending - Secured loans/asset products and third-party products
Basic Computer knowledge (MS Office, Outlook) / Ease of technology usage (tablet)
Sales and marketing skills – across multiple products
KYC norms/guidelines for secured loans
Credit Assessment/Appraisal
Communication Skills - fluent in the local language & English
Willingness to travel & relocation as per business requirements and career opportunities
Possesses good interpersonal skills
Documentation skills
Building Relationship
Driving Change
Planning & Organizing
Collaboration

Responsibilities

Achieve the set targets on HL-Secured Loans in terms of open market acquisition and existing customer conversion
Maintain database of prospects, meet select prospects and manage the relationship thereafter
Follow up on leads provided by call center / liabilities team within defined TAT
Cross sell other products of Ujjivan and pass quality leads to respective officers/staff
Share customer insights/product related feedback with the Cluster Manager – HL
Coordinate with Products & Marketing department to carry out marketing drives that are assigned and catchment areas for HL secured loans
Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services and establish professional relationship with them, with a long-term perspective
Conduct the appraisal process of potential customers in a courteous manner without compromising quality
Guarantee confidential treatment of all the information gathered from customers.
Carry out the pre and post-loan activities related to Unsecured loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT
Visit the customer’s business and home to do the assessment/evaluation, following the Operations Manual procedures
Visit the guarantor/collateral contact, explain about his/her role during the loan term
Cooperate with the credit department in case of identifying discrepancies or problems in customer’s information, reports, etc. through CRM – Microfinance.
Inform the customer about the Credit Committee decision
Coordinate with Liabilities team if applicable, to ensure bank accounts are opened/activated to disburse the loan amount
Perform loan utilization check and follow up on the disbursed loans, especially of the ones not paying on time
In case of arrears, visits customers and guarantors for the loan recovery and coordinate with collections officer to update the status periodically

Job description

POSITION DESCRIPTION

JOB TITLE : Deputy Relationship Manager-Housing Loans
GRADE : DM-II
DEPARTMENT : Housing
LOCATION : RO
SUB-DEPARTMENT : NA
TYPE OF POSITION : Full-time
REPORTS TO : Cluster Manager /Sr. Cluster Manager- Housing
REPORTING INTO
NA

ROLE PURPOSE & OBJECTIVE

Lead Generation - Identify quality leads from existing customer base /open market by conducting various events and activities

Assessment of leads - Evaluate the leads generated by analyzing credit histories & property evaluation by adhering to internal and external regulations

Acquire new Housing Loans (HL) – Secured home loans customers from open market / cross sell to existing customers

Monitor installment payments and collections of customers

Deepen relationship with the existing customers by cross-selling Ujjivan’s products as per the profile & need of the customers

SIZE OF THE ROLE

FINANCIAL SIZE
NON-FINANCIAL SIZE
NA
NA

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

Achieve the set targets on HL-Secured Loans in terms of open market acquisition and existing customer conversion

Maintain database of prospects, meet select prospects and manage the relationship thereafter

Follow up on leads provided by call center / liabilities team within defined TAT

Cross sell other products of Ujjivan and pass quality leads to respective officers/staff

Share customer insights/product related feedback with the Cluster Manager – HL

Coordinate with Products & Marketing department to carry out marketing drives that are assigned and catchment areas for HL secured loans.

Customer

Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services and establish professional relationship with them, with a long-term perspective

Conduct the appraisal process of potential customers in a courteous manner without compromising quality

Guarantee confidential treatment of all the information gathered from customers.

Internal Process

Carry out the pre and post-loan activities related to Unsecured loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT & prioritize the repayment of loans to preserve the portfolio quality

Visit the customer’s business and home to do the assessment/evaluation, following the \"Operations Manual\" procedures. Analyze and evaluate the loan applications, to determine the situation of the business, establish the risks, determine the capacity of repayment and the adequate loan amount for the customer’s needs, and also evaluate the family situation and stability

Visit the guarantor/collateral contact, explain about his/her role during the loan term

Cooperate with the credit department in case of identifying discrepancies or problems in customer’s information, reports, etc. through CRM – Microfinance.

Inform the customer about the Credit Committee decision

Coordinate with Liabilities team if applicable, to ensure bank accounts are opened/activated to disburse the loan amount and necessary standing instructions to repay monthly disbursements

Perform loan utilization check and follow up on the disbursed loans, especially of the ones not paying on time

In case of arrears, visits customers and guarantors for the loan recovery and coordinate with collections officer to update the status periodically

Learning & Innovation

Maintain up to date knowledge of Unsecured loans as well as a working knowledge of other products offered in the branch

Inform Branch Head about the demand in his/her assigned area as well as on the competition on a regular basis in consultation with CRM – Microfinance.