Delivery Practice Manager, Professional Services

Amazon Web Services (AWS)

Mumbai

On-site

INR 1,500,000 - 2,500,000

Full time

14 days+

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Benefits offered by this job

Mentorship and career growth

Work-life balance initiatives

Culture of inclusion

Job summary

A cloud services company is seeking a Delivery Practice Manager to lead a team of Delivery Consultants and manage transformative projects for enterprise clients. The ideal candidate will have over 10 years of people management experience, strong IT consulting background, and the ability to develop innovative strategies. This full-time position offers opportunities for growth within a supportive and inclusive culture, while focusing on customer satisfaction and project delivery.

Qualifications

10+ years of direct people management leading a team of consultants.
Experience in program or engagement management with multiple projects.
Experience in managing and delivering large-scale enterprise IT projects.

Responsibilities

Build and manage a high-performing team of Delivery Consultants.
Collaborate with team members to deploy solutions and gather input.
Develop and oversee innovative IT strategies for customers.

Skills

Direct people management

Program or engagement management

Managing large-scale IT projects

IT consulting experience

Customer relationship management

Education

Bachelor's degree or above

Tools

AWS Associate certification

AWS Certified Cloud Practitioner

Job description

Delivery Practice Manager, Professional Services

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You’ll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

Key job responsibilities

Building and managing a high-performing team of Delivery Consultants
Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
Driving business development initiatives and exceed customer satisfaction targets
Experience in Amazon Connect capabilities, benefits, and required deployment skills
Responsible for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive for Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

10+ years of direct people management leading a team of consultants experience
Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects
Experience managing and delivering large-scale enterprise IT projects
Experience in IT consulting/management with IT Transformation in a customer-facing role
Bachelor's degree or above

Preferred Qualifications

AWS Associate level certification or AWS Certified Cloud Practitioner
Experience with customer relationship management, especially C-suite level customer engagement
Knowledge of infrastructure-as-a-service (IaaS) cloud computing transition challenges

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - AWS ProServe IN - Karnataka

Job ID: A3123430

Seniority level