Delivery Operations Associate Manager

Accenture; Pune District; On-site; INR 15,00,000 - 20,00,000; Full time

Job summary

A global professional services company is seeking a Delivery Operations Associate Manager in Pune, India. This role requires extensive experience in UK Pensions business administration, including a minimum of 12 years in a leadership position. The successful candidate will lead a team, develop client strategies, and ensure high-quality service delivery. Strong analytical, communication, and organizational skills are essential for managing operations and driving continuous improvement. This position offers the opportunity to work in a dynamic environment focused on transformation and efficiency.

Qualifications

• 12+ years of experience in UK Pensions domain with a proven track record.
• Previous experience managing professionals and teams.
• Experience in process reporting including SLA and Quality management.

Responsibilities

• Lead a team in providing high-quality business administration services.
• Develop client acquisition and retention strategies.
• Conduct regular performance reviews and action plans.
• Prepare reports for senior management on team performance.

Skills

Leadership skills

Communication skills

Analytical skills

Organizational skills

Knowledge of operational best practices

Education

Bachelor's degree in business administration or related field

Tools

Microsoft Office

Project management tools

Job description

About The Role

Skill required: Retirement Solutions - New Business Processing

Designation: Delivery Operations Associate Manager

Qualifications: Any Graduation

Years of Experience: 10 to 14 years

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do

Tower: UK Pension- Business Administration

Level: Management CL8

What are we looking for

• Bachelor's degree in business administration, operations management, or a related field
• 12+ years of experience in UK Pensions domain, with a proven track record of successfully managing and leading teams
• Previous experience in managing a team of professionals
• Strong leadership skills, with the ability to motivate and inspire team members
• Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiences
• Strong analytical and problem‑solving skills, with the ability to identify and resolve operational issues
• Knowledge of operational best practices, including quality control, performance management, and process improvement
• Proficient in the use of relevant software, including Microsoft Office, project management tools, and other relevant applications
• Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously

Role and Responsibilities

• Lead a team of business administration specialists in providing high‑quality business administration services to clients
• Develop and implement strategies for acquiring and retaining clients
• Establish and maintain relationships with clients to ensure satisfaction, retention, and growth of the business
• Conduct regular team meetings to review performance metrics, share best practices and develop action plans for continuous improvement
• Provide coaching, training, and mentoring to the team leads to develop their skills and expertise
• Collaborate with internal departments and operations to ensure the successful execution of business objectives
• Develop and maintain a deep understanding of the UK Pensions landscape, including industry trends, overall understanding of end‑to‑end insurance policy cycle, emerging technologies, and regulatory requirements
• Conduct periodic reviews of client accounts to ensure compliance with internal policies and external regulations
• Prepare and present reports to senior management on team performance, client satisfaction and business metrics

Additional Leadership and Domain Experience

• 12+ years of experience in UK Pension domain Business Administration
• 5+ years of experience in managing processes across business administration with people span of 35-50 employees
• Experience with remote transition, hands on with process reporting: SLA, TAT, Quality, AHT, NIGO, RCA
• Experience in New Business, Claims Processing including death claims, Money In/Out, Benefits, Cash Management & Recon, Payroll, Cash / Credit Control
• Good understanding of UK Pension front‑to‑back platforms; certifications in the UK Pension will be an added advantage
• Thorough understanding of operational front‑to‑back procedures that support UK Pension operations
• Strong understanding of various risks spanning across financial reporting, access governance, data security, privacy and process controls associated with operational processes, and the ability to implement a control framework
• Detail oriented to avoid, eliminate and mitigate risks
• Strong communication and negotiation skills, experience in handling CXO level stakeholders
• Led and managed Operations transformation and change at scale, including RPA, OCR, data analytics, workflow, etc., with a track record of driving productivity and efficiency
• Strong background/culture with ability to identify future risks
• Experience in thorough contingency planning to ensure strong resiliency
• Ability to define and implement Excel risk metrics to ensure process is tracked and monitored successfully
• Ability to understand and analyze complex problems and provide effective, tactical and strategic solutions
• Excellent understanding of business strategy and applying this lens when making decisions; aptitude to operate at varying levels of detail (strategic to close attention)
• Excellent leadership skills and ability to manage a team in critical situations, drive holistic engagement, and identify improvement opportunities across processes, reporting and controls

Qualification - Any Graduation