Delivery Manager

o9 Solutions; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

o9 Solutions is transforming enterprise planning with an AI-first approach. We seek a Delivery Manager for Retail to lead end-to-end delivery across FMCG, consumer goods, and retail sectors.

You’ll craft plans, guide cross-functional teams, and drive on-time, on-budget outcomes for complex, multi-country projects. You will manage customer expectations, mentor teams, and contribute to scalable solutions, while ensuring high-value outcomes and adherence to best practices.

Qualifications

• 6-13 years of experience in Delivery/Project management.
• 4 years of project management experience in supply chain projects.
• Experience with EU and US customers; Asian markets are a plus.
• Background in SCM/Retail/Analytics or ERP implementations.
• Prince2 or PMP certifications.
• Strong planning and risk-management capabilities.
• Customer-value realization focus.

Responsibilities

• Participate in full lifecycle of projects from inception to deployment and value delivery.
• Develop effort/time/resource estimates and build SOW during sales.
• Create detailed project plans and align stakeholders on milestones and timelines.
• Ensure team collaboration, manage risks, and communicate deviations.
• Coordinate with product teams to resolve bugs and enhancements.
• Provide knowledge transfer and hand over to Support post go-live.
• Engage with customers to manage priorities and identify new opportunities.
• Deliver thought leadership on designs and best practices to customers and team.
• Maintain timely communications on progress and concerns to the client.
• Identify opportunities for expansion beyond agreed SLAs.

Skills

Project management

Stakeholder management

Team leadership

Communication

Risk management

Education

Prince2 or PMP

Tools

Excel

Azure DevOps

Asana

MPP

JIRA

Job description

Transforming the Future of Enterprise Planning At o9

Transforming the Future of Enterprise Planning At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster. This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

Job Title: Delivery Manager - Retail

What you’ll do for us

• Participate in the complete lifecycle of projects from inception to deployment to value delivery and get exposure to customers spanning industry verticals like FMCG, Consumer goods, Retail etc.
• If involved during sales cycle, develop an estimate of effort, time, resources required, and platform sizing needs to help build the SOW
• Create a detailed project plan and align the stakeholders at customer and o9’s end on the jointly developed project plan, milestones, timelines
• Ensure the team can work together to accomplish the deliverables and try to mitigate any risks/communicate any deviations from the plan
• Work with o9 product team to provide suitable resolutions for bugs and enhancement found during project design to deployment stage
• Provide necessary knowledge transition and documentation, while handing over project to Support services post go-live
• Continually engage with the customers to manage priorities and expectations, identify new opportunities
• Provide thought leadership in terms of designs and best practices to the customer and the team
• Ensure timely and periodic communication with regards to the progress and anticipated concerns to the client
• In addition to meeting the accepted SLAs, also facilitate improvement and upside (expansion) opportunities post delivery
• SW tools used primarily: o9 planning platform, Excel, Project Planning and monitoring tools like Azure Devops, Asana, MPP, JIRA.

What you’ll have

• 6-13 Years of experience for Delivery Manager
• Experience with 4 years of project management experience in supply chain projects. Should have handled EU and US customers, Asian markets are good to have.
• Should have some background in SCM/Retail/Analytics or done ERP implementations.
• Ability to work with and as a true team member
• Structured and organized in working style with an ability to handle pressure.
• Should have Prince 2 or PMP certifications.
• Planning practitioner’s knowledge
• Extreme focus on customer value realization
• Prior experience with planning implementations.
• Experience working with analytical tools like R will be a plus

What we’ll do for you

• Competitive salary with stock options to eligible candidates
• Flat organization: With a very strong entrepreneurial culture (and no corporate politics).
• Great people and unlimited fun at work.
• Possibility to make a difference in a scale-up environment.
• Opportunity to travel onsite in specific phases depending on project requirements
• Support network: Work with a team you can learn from every day.
• Diversity: We pride ourselves on our international working environment.
• Work-Life Balance: https://youtu.be/IHSZeUPATBA?feature=shared
• Feel part of A team: https://youtu.be/QbjtgaCyhes?feature=shared

With the latest increase in our valuation from $2.7B to $3.7B despite challenging global macroeconomic conditions, o9 Solutions is one of the fastest-growing technology companies in the world today. Our mission is to digitally transform planning and decision-making for the enterprise and the planet. Our culture is high-energy and drives us to aim 10x in everything we do. Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, Walmart, ABInBev, Starbucks and many others. Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Madrid, Sao Paolo, Bengaluru, Tokyo, Seoul, Milan, Stockholm, Sydney, Shanghai, Singapore and Munich.

o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law.

o9 is an equal-opportunity employer that values diversity and inclusion.

We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process.

More about us… At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations. With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value. o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!

We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce waste, creating value for themselves and the planet. But we also have a vision for our people. We want the most talented, committed and driven people to power our transformative approach. As an individual and in a team, your actions reflect our values. In return, we’ll provide a nurturing environment where you can be a part of something special.