Deductions,Ops & Resolution Team Lead

ACCA Careers; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Competitive Benefit Package

Paid Company Holidays

Paid Vacation

Volunteer Time

Flexible Ways of Working

Learning & Development Opportunities

Employee Resource Groups

Job summary

Kenvue is hiring for a Deductions, Operations & Resolution Team Lead in Asia Pacific, India. Fully onsite in Bangalore. You will coordinate daily deductions operations, guide the team, and drive process improvements while ensuring compliance and performance standards.

The role offers exposure to a global network of financial professionals, opportunities to scale career growth, and collaboration across Sales, Finance, and Customer Services teams.

Qualifications

• Bachelor’s degree in finance, accounting, or related field.
• 5–7 years of relevant Finance experience, preferably with Deductions/Disputes.
• Fluent in English with strong communication and stakeholder management skills.

Responsibilities

• Provide direction and escalation for core team as a key contact.
• Drive KPIs and support technology implementations.
• Ensure processes comply with internal/external audit requirements.
• Lead governance with cross-functional teams to address root causes and track performance.
• Oversee end-to-end deductions ownership and resolution.

Skills

Disputes/Deductions Management

AR Reporting

Stakeholder Management

English Communication

Education

Bachelor’s degree in finance or accounting

Tools

SAP

Job description

What We Do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Deductions, Ops & Resolution Team Lead

What We Do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

Role Reports To

Cash Applications Senior Manager

Location

Asia Pacific, India, Karnataka, Bangalore

Work Location

Fully Onsite

What You Will Do

Deductions, Operations & Resolution Team Lead

Job Description

Kenvue is recruiting for a Team Lead to support its Deductions Operations & Resolution Team. As a team lead, you will coordinate and support daily operations and help drive process optimization while ensuring adherence to compliance and performance standards.

This is an exciting opportunity that will offer exclusive access to a network of financial professionals worldwide. This network will help you build on your current skills and explore opportunities to grow your career at Kenvue.

Within Kenvue’s Invoice to Cash team, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience.

What You Will Do

Leadership and People Management

• Provide direction, guidance and support to the core team, serving as a key point of escalation when needed
• Build and maintain relationships with internal and external stakeholders, ensuring service levels are met and exceeded

Drive Operational Excellence

• Help execute against key KPIs and targets
• Support enterprise technology implementation and deployment
• Ensure all processes are compliant with internal and external audit requirements
• Partner with cross-functional teams (Sales, Finance, Customer Services) and lead governance forums to address root causes and track performance
• Process Automation: Performance manage automation, identify performance issues through root cause and corrective action analysis to maintain and improve automation effectiveness. Use process, customer and performance knowledge to identify automation performance enhancements.

Deductions/Dispute Management Oversight

• End to End Deductions Ownership:
• Ensure completion of activities and volume by the team and in line with SLA
• Analytic Led Decision Making:
• Drive insights through deduction pattern analysis, return/credit trends, threshold based write offs, and workload prioritization to reduce leakage and improve recovery
• Root cause analysis and deduction resolution
• Reporting & Analytics, customer deduction pattern and returns analytics
• Ensure completion of monthly threshold write off

Required Qualifications

What We Are Looking For

• Bachelor’s degree in finance, accounting, or related field.
• Minimum of 5-7 years of relevant Finance experience, preferably with exposure across Disputes/Deductions Management and/or AR Reporting
• Experience working in shared services or a global business services environment.
• Fluent in English, with excellent communication and stakeholder management skills
• Ability to work individually and in a team-oriented environment.
• A can-do attitude and ability to work on multiple tasks with minimal supervision.
• Ability to work under pressure with excellent problem-solving skills.

Desired Qualifications

• Professional designations such as MBA, CPA, or CMA or working towards the designation would be an advantage but not required
• Proficiency in ERP systems (SAP or equivalent)
• Knowledge of automation tools and technology used in financial operations.

What’s In It For You

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Flexible Ways of Working & More!
• Learning & Development Opportunities
• Employee Resource Groups

Kenvue is an Affinnece Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.