Data Support Engineer

Alternative Path

India

Remote

INR 600,000 - 900,000

Full time

14 days+

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Job summary

A tech-focused company in India is seeking a Data Support Engineer to monitor and resolve data support issues for a client in the asset management sector. You will work remotely, tackling issues related to data pipelines and providing timely resolutions. The ideal candidate should possess a Bachelor's degree in Computer Science and have at least 2 years of relevant experience. Responsibilities include troubleshooting, documentation, and proactive engagement in improving support processes. This is a full-time position with rotation shifts, including nights and weekends.

Qualifications

2+ years of experience as a Technical Support Engineer.
Ability to document findings and outline next steps.
Experience in enhancing documentation.

Responsibilities

Monitor and fix data support issues according to guidelines.
Provide status updates daily/weekly.
Engage proactively to raise issues and suggestions.

Skills

Python (Pandas)

AWS Services (S3, Redshift)

Problem-solving

Critical thinking

Strong communication skills

Troubleshooting

Education

Bachelor of Science in Computer Science or similar

Tools

JIRA

Job description

Technical Recruiter | Specializing in Data Engineering, Web Scraping & Python Talent | Helping Companies Build High-Performing Remote Teams

Alternative Path is looking for a skilled Data Support Engineer to collaborate on client projects with an asset management firm. In this role you will have a large degree of independence and trust, supported by the Engineering team leads, Product team leads, and all technology team members. This is an opportunity to join a team‑first meritocracy and help grow an entrepreneurial group inside Alternative Path. You will be asked to contribute, given ownership, and to make your voice heard.

Role Summary

As a Data Support Engineer, you will be responsible for monitoring data support issues and trying to resolve them within the defined guidelines or escalating the same to the right person.

Role Overview

The Data Support Team at Alternative Path seeks a creative and detail‑oriented support engineer to contribute to client projects. The team monitors essential data pipelines with state‑of‑the‑art support applications. Any issue or break in data pipelines is fixed on priority within the defined guidelines, or escalated with alerts for various teams within the client’s organization, supporting their daily investment decisions. The mission is to maintain operational excellence by delivering high‑quality, timely ticket resolution and exceptional service. We are seeking someone who is self‑motivated, self‑sufficient, and has a passion for tinkering.

Requirements

Fix issues according to the defined guidelines and rules.
Escalate issues to the right person on call.
Send daily/weekly status updates.
Proactive engagement (not afraid to raise issues, questions, and speak up).
Provide inputs and feedback on improving the overall support process.
Enhance current documentation by adding new guidelines and updating the old ones.
Monitor data support issues within the defined SLA.

Desired Skills and Experience

Experience in working with Python, preferably Python libraries like Pandas.
Experience working with AWS services like S3, Redshift, etc.
Problem‑solving and critical thinking skills. Should be able to apply generalized SOPs to specific cases.
Strong verbal and written communication skills.
Ability to document findings, communicate status, and outline next steps.
Finding ways to improve the existing documentation.
Ability to judge when issues should be escalated to L2 support.
Good at troubleshooting issues and finding the root cause as per the defined SOP.

Qualifications Must Have

Bachelor of Science degree or higher in Computer Science or a similar technical discipline, or equivalent work experience.
2+ years of experience as a Technical Support Engineer.

Preferred