Data Solution Lead Manager, Data Collection Excellence

Amazon; Hyderabad; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

ADCI HYD 16 SEZ is seeking a Data Solutions Lead Manager to lead a team of Data Collection owners delivering ML data-collection solutions end-to-end. You will drive value by guiding customer partnerships, manage escalations, and ensure efficient execution across global teams.

You will become an SME in AI data collection, own program improvements, coordinate with product and tech teams, and translate feedback into durable improvements for models and customer success.

Qualifications

• 5+ years of people management experience
• Experience in project management including resource planning and scheduling
• Experience leading and influencing data strategy of a team
• Bachelor's degree in a relevant field or equivalent
• Experience working with customers and delivering exceptional service with strong analytical skills
• 5+ years of ML data operations experience and understanding of data annotation/ML workflows
• Working knowledge of JSON, Command Line, and Python

Responsibilities

• Manage and monitor team performance, fostering ownership in ambiguous situations
• Act as an SME Manager in data collection for AI and products
• Own global improvement initiatives for Data Collection Excellence Organization
• Coordinate across global teams and influence stakeholders for timely delivery
• Monitor and optimize collection health metrics for customer success
• Drive customer adoption through providing technical value and excellent support

Skills

People management

Project management

Data strategy

Customer-facing

ML data operations

Analytical thinking

Communication

Python

JSON

Education

Bachelor's degree in a relevant field

Tools

JSON

Python

Command Line

Job description

Are you passionate about bridging the gap between technical ML solutions and customer success? Do you thrive providing consultation in an ambiguous environment, all while building customer partnerships? Do you enjoy leading dynamic and fast paced teams with global impact? We're looking for a Data Solutions Lead Managers to join our growing team!

Are you passionate about bridging the gap between technical ML solutions and customer success? Do you thrive providing consultation in an ambiguous environment, all while building customer partnerships? Do you enjoy leading dynamic and fast paced teams with global impact? We're looking for a Data Solutions Lead Managers to join our growing team!

About The Role

As a Data Solutions Lead Manager, you will manage a team of Data Collection owners who provide expert consultation on ML/Gen AI data collections and own execution from start to finish. You'll drive business value by providing regular feedback and ensuring your team is working efficiently, manage active escalations and help them build long standing partnerships with customers. If necessary you will have the technical capability to step in and take control of high priority or challenging collections, delighting our customers and deliver meaningful change for the models that back them.

Key job responsibilities

• Manage and monitor your teams performance, creating a culture of ownership in ambiguous situations
• Act as an SME Manager, gaining deep domain knowledge in the field of data collection for AI and relevant products
• Own global program improvement initiatives for the Data Collection Excellence Organization
• Coordinate across global teams, influencing stakeholders to ensure effective and expedient delivery
• Monitor and optimize collection health metrics to ensure customer success
• Drive customer adoption through providing technical value and the provision of an exemplary customer experience.

You'll Also

• Act as an escalation point for challenging data collections, directly assisting senior level customers and your team.
• Collaborate with product and technology teams to implement effective long term solutions
• Consolidate customer feedback and translate it into improvement initiatives

Basic Qualifications

• 5+ years of people management experience
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
• Experience leading and influencing the data strategy of your team or organization
• Bachelor's degree in a relevant field or equivalent work experience
• Experience working with customers with a passion for delivering exceptional service, or experience in technical support and experience that includes strong analytical skills, attention to detail, and effective communication abilities
• 5+ years of experience in ML data operations, with a strong understanding of data annotation/ML workflows and concepts
• Working knowledge of JSON, Command Line, and Python

Preferred Qualifications

• Bachelor's degree in Computer Science, Business or a related field
• 2+ years of technical support experience, or experience in leadership or account management positions
• Background in customer success or solution consulting

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Company

ADCI HYD 16 SEZ

Job ID: A10508223