Data Quality Issue Management (DQIM) Lead

Saaki Argus And Averil Consulting; Chennai District; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Saaki Argus And Averil Consulting in Chennai is seeking an experienced Data Quality Issue Management Lead to join our Global Capability Centre. You will own the DQIM framework, drive the end-to-end lifecycle of data quality issues, and coordinate with Data Owners, IT, Risk, and Compliance to ensure regulatory alignment.

The role requires 5+ years in data governance or data quality within Banking/FS, strong RCA capabilities, and hands-on ServiceNow experience.

Qualifications

• 5+ years in Data Governance or Data Quality within Banking/FS.
• Strong regulatory knowledge and BCBS 239 understanding.
• Hands-on ServiceNow or similar workflow platforms.
• Excellent RCA, impact assessment, and remediation planning.
• Exceptional communication and matrix-management skills.
• Bachelors degree in Information Management, CS, Finance, or related.

Responsibilities

• Develop, refine DQIM framework, procedures, SLAs, and RCA standards.
• Oversee end-to-end data quality issue lifecycle from intake to closure.
• Lead ServiceNow implementation and workflow for data quality defects.
• Coordinate with Data Owners, Risk, Compliance, Audit, and Technology teams.
• Design executive dashboards tracking aging, severity trends, and regulatory metrics.
• Drive continuous improvement of data quality controls across business lines.

Skills

Data governance

Data quality

Regulatory reporting

Root-cause analysis

Stakeholder management

Communication

Education

Bachelor's degree in Information Management, Computer Science, Finance, or related

Tools

ServiceNow

Job description

Role Title: Data Quality Issue Management (DQIM) LeadLocation: Chennai, India (GCC)Domain: Global Banking & Financial ServicesEmployment Type: Full-Time, PermanentAbout the RoleWe are seeking an experienced and strategic Data Quality Issue Management (DQIM) Lead to join our Global Capability Centre (GCC) in Chennai.In this pivotal role, you will lead the regional Data Quality Issue Management framework, ensuring that data defects across core banking domains are systematically identified, triaged, tracked, escalated, and remediated. You will serve as the primary operational link between Data Owners, Business Units, IT Teams, and Risk/Compliance functions to enforce regulatory compliance, safeguard data integrity, and elevate enterprise data governance standards.Key ResponsibilitiesFramework & Process Governance: Develop, maintain, and continuously refine the Data Quality Issue Management (DQIM) framework, operating procedures, SLAs, and root-cause analysis standards in alignment with regulatory guidelines (e.g., BCBS 239).Triage & Issue Resolution: Oversee the end-to-end lifecycle of data quality issuesfrom intake and severity classification to root-cause investigation, owner assignment, and closure verification.Platform Ownership (ServiceNow): Lead the implementation and workflow management of ServiceNow (SNOW) as the enterprise platform for tracking, reporting, and automating data quality defect management.Regional & Cross-Functional Coordination: Collaborate with regional Data Owners, Data Stewards, Risk, Compliance, Audit, and Technology teams to drive accountability and timely issue remediation.Executive Dashboards & Reporting: Design and maintain senior management scorecards, tracking issue aging, severity trends, recurring systemic risks, and regulatory compliance metrics.Continuous Improvement: Identify systemic data vulnerabilities, promote proactive data quality controls, and lead continuous improvement initiatives across business lines.What We Are Looking ForExperience: 5+ years of dedicated experience in Data Governance, Data Quality Management, Risk Management, or Regulatory Reporting within a Banking or Financial Services environment.Regulatory Knowledge: Solid understanding of global banking regulatory expectations and frameworks, particularly BCBS 239 principles.Tooling Expertise: Hands-on experience using ServiceNow (SNOW) or similar enterprise issue tracking and governance workflow platforms.Analytical & RCA Skills: Strong ability to conduct root-cause analysis (RCA), assess business/regulatory impact, and define effective remediation plans.Stakeholder Management: Exceptional communication and matrix-management skills to influence cross-functional business heads, IT teams, and audit functions.Education: Bachelors degree in Information Management, Computer Science, Finance, Business, or a related discipline.