Data Protection Technology Operations Technician

Ernst & Young LLP ( EY India ); Bengaluru; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

EY is seeking a Protection Technology Operations Technician to join the Security Technology Operations team in Bengaluru. You will support encryption, DLP, DSPM for AI, and related security technologies while standing up new tools and upgrading current systems.

The role emphasizes operational excellence, incident handling, and coordinating with internal and external groups to ensure secure, robust services. 5–7 years in security and relevant certifications are valued.

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent work experience.
• Approximately 5–7 years of experience in Security, including demonstrable knowledge of Purview - Data Loss Prevention (DLP), eDiscovery and Microsoft Information Protection (MIP).
• Experience with ITIL Foundations training is preferred and security certifications are valued.

Responsibilities

• Provide technical support of Information Security technologies that fall under the team’s responsibilities, confirming they are operating within agreed service levels and at peak possible performance
• Must be able to balance the firm’s security needs with the business impact and benefit
• The role requires the ability to deal effectively and efficiently with escalations and time sensitive, difficult situations/people under pressure particularly in the area of restoration of services with information security implications
• Design, plan, manage, drive and coordinate planned maintenance activities as well as the standardization and automation of processes and procedures for Information Security technologies
• Represent the team in specific Project activities, including providing support and managing BAU work
• Articulate technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to technology leaders

Skills

Operational experience

Troubleshooting

Purview DLP

eDiscovery

Microsoft Information Protection

IRM

Communications Compliance

DSPM for AI

Zscaler DLP

Bachelor's degree

ITIL Foundations

GSEC/CISSP

Project management

Security in enterprise

English proficiency

Education

Bachelor's degree in Computer Science or related field

ITIL Foundations training (preferred)

GSEC/CISSP or equivalent certification (preferred)

Tools

Purview

Zscaler DLP

MIP

Job description

Security Technology - Data Protection Technology Operations Technician At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Title: STS Data Protection Operations technician Security Technology - Protection Technology Operations technician EY Technology

Today’s world is fuelled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team help protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defence, application security and technology solutions as we consider the entire security lifecycle.

You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting, and enabling the business through innovative, secure solutions that provide speed to market and business value.

The opportunity

We are looking for a Protection Technology Operations - Engineer, who will become part of our Protection Technology Operations team. In this role you will be involved in supporting and coordinating activities related to security technologies. You will likely spend most of your time supporting the run state of our encryption, data loss prevention, data rights management and application security technologies, as well as bring operational expertise to efforts introducing new technologies and upgrading current ones. In addition, you will have the opportunity to bring technical expertise to standing up new technologies, upgrading current ones, and working with internal or external groups to ensure the related systems are secure and robust.

Your key Responsibilities

• Provide technical support of Information Security technologies that fall under the team’s responsibilities, confirming they are operating within agreed service levels and at peak possible performance
• Must be able to balance the firm’s security needs with the business impact and benefit.
• The role requires the ability to deal effectively and efficiently with escalations and time sensitive, difficult situations/people under pressure particularly in the area of restoration of services with information security implications.
• Design, plan, manage, drive and coordinate planned maintenance activities as well as the standardization and automation of processes and procedures for Information Security technologies.
• Represent the team in specific Project activities, including providing support and managing BAU work.
• Articulate technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to technology leaders.

Skills and attributes for success

• We are interested in people who bring in operational experience in a large, enterprise environment having performed detailed troubleshooting of issues, by using their analytical skills and collaborating with other technical teams, stakeholders, internal customers, and external customers.
• As a successful candidate you will have functional and/or technical experience in supporting Purview - Data Loss Prevention (DLP), eDiscovery, Microsoft Information Protection (MIP), IRM (Insider risk management), Communications Compliance, and DSPM for AI.
• Additionally, any experience with Zscaler DLP is highly desirable.
• To qualify for the role, you must have Bachelor's degree in Computer Science or related field, or equivalent work experience.
• Approximately 5-7 years of experience in Security, including demonstrable knowledge of Purview - Data Loss Prevention (DLP), eDiscovery and Microsoft Information Protection (MIP).
• The ability to train & coach staff in technical processes and practices.
• Several years' experience working in a large global virtual environment.
• Strong English language skills - written and verbal.
• Ideally, you'll also have Information Technology Infrastructure Library (ITIL v2 or v3 Foundations training) preferred.
• GSEC/CISSP or other security related certification from ISC2 or GIAC.
• Experience in project management, service introduction, and service readiness.

What we look for

This role is perfect for you, if you have excellent problem solving, decision making and communication skills. We are looking for people who are comfortable working with culturally diverse on/offshore team members, able to react appropriately during stressful and ambiguous situations.

What working at EY offers

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial, and social well-being. Your recruiter can talk to you about the benefits available in your country.

Here's a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Experience Level Senior Level